Paw Print GeneticsReviews of pawprintgenetics.com

Took much longer than it said it was going to. I was in a rush for this order and to have it not done in a timely manner was frustrating. I called last week, days after it was supposed to be done, and was told that there were some results already and the customer representative on the phone would email the lab and then call me back. I in fact did not receive a call back and called again the next week, and received the same response from a different person. I have just now had some results show up in the system, still waiting on some, over a month after I dropped the samples off at the Edmonton lab.

Well, first for some reason you didn't receive what I collected at 8 weeks, prior to the puppies leaving then, when, the puppy went home (after a few weeks there was no result available I could share with the owner) so she phoned me and I asked you to send a new kit directly to their address, (which I gave you yet it came to me). I forwarded it via US mail...to her and she after a couple weeks hasn't let me know that she is satisfied.... Please advise.

The time taken to receive swabs, get samples, return swabs, then wait for testing is too long for timely decisions to be made for keeping breeder stock. It would be helpful if swabs could be kept on hand by breeders. FYI- There is another company that does provide extra swabs and has a quick turn around on testing.

I waited a long time for results. Had to call several times to obtain the results. Testing accepted at lab early September and first publishing of results took a month. Re-ran a test and it took two more weeks, but I had to call to obtain it as I think it was overlooked in the lab.

So, I love PawPrintGenetics and use to give them a 5 star rating and refer them all the time to our clients. And have tested 95% of our breeding dogs through them. Their testing accuracy is really great, but since they merged with Neogen and moved locations their testing takes 4-6 weeks in process which is entirely too long and they often lose the sample sent, ask for another sample an month into your wait, saying it wasn't enough or something went wrong. Funny that never happened before and it was always enough before. Then the time frame of waiting is completely unreasonable! I would give only 1 star now, but give 2 because I still think their accuracy is good, or is it? I am having my doubts now with how long it takes and requesting a new sample almost every time I test. It's very sad. Very disappointed with them now. I loved them before.

Very frustrated that two of the 4 reports I requested will take over a month to get test results back!! One was received by you on 8/12 and it looks as if I won't get results back until 9/20 Estimated. Good grief!!! Also, a good number of items on the two dogs I did receive results were NOT requested. Very disappointed!

I have sent many tests through Paw Prints and Canine Health Check when their offices were in Spokane. I got helpful people who knew me and answered questions in ways that always turned out to be true. This time I was not given proper instructions when I asked, when my tails were lost I was told what I had done wrong and why the answers I got were given. No responsibility was taken and no means of meeting me halfway were provided. I affectively cancelled my order leaving a credit on my account. Too much time had gone by so the tests on those puppies were irrelevant. Weeks later they found them and put the testing through. I was charged and when I called about it they explained how they went about doing what they did, which was plenty of word play and shutting down what I was saying. I can't imagine why a company would want to act so distasteful, and for such a small amount of money. After 5 previous years of working with them I will be moving my business because the 2 representatives I worked with were as much as untruthful in order to dismiss my situation.

Terrible communication. Was sold post free but had to pay for postage! Took longer then was expected