Paw Print GeneticsReviews of pawprintgenetics.com

The test results came back a little longer than expected, but we fell into Christmas and New Year holidays, and I undertand they were very busy. When I looked at the results, the D locus test of my labrador came back with 2 copies of dilute D locus. It means my labrador is affected with diluted color and should be lilac color (silver). Silver labradosr are not accepted by AKC. OFA needs the D locus test for Labradors CHIC number. Both parents were tested normal with D locus. Both parents and the puppy are dark chocolate. And the note under the results said the tested labrador should be lilac color with 2 diluted genes of D locus. I tried to message Paw Print Genetics on line and no one returned my massage. So I called the office. They were busy , but I was able to get hold of someone after several attempts. The lady wasn't very pleasant. I tried to tell her the dam was tested at Paw Print Genetics. She should checked on her D locus result. She was clear/normal. Even with only the dam was normal , there should not be 2 copies of dilutes in the test result. The sire was tested with DDC Genetics. He was tested Normal and Clear too and their results can be checked on OFA. But she mentioned they need documents and pictures to proof to them that the parents were tested normal. Then she said she would open a dispute case for me and someone would call me back. I told her, I have all paper works on my dogs. To me, they should go and check who run the test and re-test to see if they made a mistake. They have records of one parents and if she was clear and normal. Her puppies should not come back with 2 copies of D locus. It is kind of scary, people who work at Paw Print Genetics do not have simple knowlege on how the DNA genetics works. I thought I save some money with their discount in November, now I have to spend more to have another Animal Genetics company to double check on their results. Note: As of 1/12/2024, No one from Paw Print Genetics contacted me thru email or phone. My dog's breeder contacted Paw Print Genetics and she was told the same that they have to pass the case to the manager and someone would call her back in 24 hours. So far, no one from Paw Prints called either of us. I do not think I would want to test my dogs with Paw Print Genetics anymore. I used DDC Genetic with all my dogs, the breeder likes Paw Print Genetics. I am just the unlucky one using Paw Print and lost my money with them.

I ordered D Locus testing for 3 dogs. I was told over 2 weeks later that you did not have enough DNA for Brees. I asked (phone conversation) that you send me swabs 2nd day air and bill my CC (12/14). I have not received the testing swabs. Your estimated results for Sioux and Mahomes was 12/17. You sent me results for Sioux on 12/23. Mahomes is still pending. So no, your customer service has decreased significantly in my opinion.

I sent 7 samples in for a litter of puppies. I called before I ordered kits and was assured the testing could be done in the time frame discussed. I received the results for 6 of the puppies testing. I have called twice to try to get the last pups results with no success. I feel like I’m getting the run around. Besides your company not performing the tasks requested and paid for in the time frame agreed upon. This litter will be going to new homes and the testing is a big factor in that. I have used your company for many years and many dogs testing. That will cease at this point. Failure to perform and lack of customer service.

One of my samples was lost I had to resend a second dew claw and it took way longer than estimated to get our results back.

Due date to receive my results was 11/20. I did not receive them until 12/11. This is totally unacceptable!

As of yesterday December 8 2023I still have not gotten my results after an extended period of time . They did inform me they were experiencing delays

I ordered what I thought was a full health and color trait panel for my standard Poodle. I only received 5 completed tests for $230.00! Pawprint charged way more money for far far less tests than what Embark charges and tests for (almost 200 different diseases) and Embark includes a full color panel with their breed panel. I’ve waited a month to get results for 5 tests…. Needless to say, I’m not happy and won’t be using Pawprint again.

I did a full aussie panel on 2 dogs and included the ASCA DNA verification certificate. I only got one DNA certification and had to pay again to get the other dog. That made no sense to me, so one dog has DNA-VP and the second dog I paid for twice is DNA-CP. What a pain for me to fix something that was not my mistake and still came out wrong.