Paw Print GeneticsReviews of pawprintgenetics.com

Months and dont have results. Have contacted several times cant get resolution or good answers, only lame excuses, lab delays, lab moved, holidays- I sent a month before holidays.

I sent DNA, as usual, to get my litter’s results. The results were supposed to be in a month and a half before they finally came. I called multiple times with no help. The representative continued to say they were moving their lab and having delays. The false advertising of two week turn around lost my program money as I could not keep a pup from the litter without knowing the DNA results. Still have not heard from company even tho I have disputed charges with my Credit card company.

I have used Paw Print Genetics for years with no problems until Neogen bought the company. I recently placed and order and sent them DNA samples - they received them on 12-11-23 and logged them in on 12-13-23. I was supposed to have results by 12-27-23. On 1-3-24 I called and was told they were behind due to the holidays. He said my samples were fine and gave me preliminary results. He said I should receive final results in a week. On 1-12-24 they emailed me asking for more DNA samples. I called the company on 1-15-24 and left a message with Amy Davis. She has not returned my call as of 4 days later. I have re-mailed additional swabs per their request but this wait is ridiculous. I am now waiting on another call back. Their phone system does not even work. If you try to stay on the line for the next available agent, they disconnect you.

Report due on Jan10th. No report yet

Ordered a test but got a report back with no result. If I had not of called to request a refund they seemed ok keeping my money, not running the test and sending a useless report. I personally would not recommend this company.

I sent dewclaws hoping that I would have results within 2 weeks of your company receiving then because that is what I was told when speaking to your customer service prior to ordering the tests. I kept the dewclaws for 10 days allowing them to dry in the envelopes the vet sealed them in & then rushed shipped them to PPG. The results were running late with PPG and I called customer service frequently but received no help from them. The results took 27 days from the date that they were received at PPG. I also sent emails through your website requesting information and never received a response on my emails. Your costumer service people are rude and told me “unfortunately it is common for the company to run late” and I was told by one rep (when the results were still not available a week after the due date) that she would check on it and send me an email but she never sent an email. I now understand why breeders warn against using PPG.

Excessive delay in delivery of color an diseasesanalysis results report. Furthermore, the report is wrong since they tell me that the specimen is m/m and visually it is a Merle dog.

I received 10 reports stating "no results", with a footnote saying this test isn't functioning correctly. No details on when it is expected to be running again, no word on whether or not my samples are still fine, just 10 reports of "no results" after spending $500.