Paw Print GeneticsReviews of pawprintgenetics.com

Takes way to long I will be looking for another lab for sure

Paw prints USE TO be a great company when Lisa was running the company. I always got my testing back with in 2 wks and now it’s been a month and I am still waiting for results. I have heard many horror stories of it taking months to get results back, if they get them back at all. I don’t understand if it use to be able to be done in 2 wks why is it so long now??? I don’t believe it’s because of the number of tests they are getting in. If they keep this up they are not going to have any more customers. I will definitely be looking for another lab to use as most of my breeder friends will be doing the same unfortunately. It sad what has happened to this company.

I am only rating my experience as one star because zero stars is not an option. On January 9th I ordered a parentage test. It is now 70 days later and they still haven’t completed the test. I even paid for Express Shipping! Paw Print used to be a great company which is why they have all of these old positive reviews but they have sadly fallen off a cliff. Check out their Facebook page and read the comments from people complaining recently. After 21 days I got tired of waiting on Paw Print so I went ahead and ordered a parentage test from another company. I received the results from the other company almost two weeks ago. There are much better genetic companies to deal with out there like Embark for a full panel of tests or UC Davis for individual tests such as parentage testing.

I didn’t get the tests that I payed for.

Recently your testing has been inaccurate causing incorrect breeder decision making, no one is answering your customer service lines after multiple attempts to talk to a live person and your new turn around times of 4 to 7 weeks versus the original 14 days is causing significant puppy selling delays which are detrimental to breeders and our clients wanting to purchase. You need to go back to how you used to be before taking over from the original PawPrints owner. The service was amazing and testing was trustworthy.

I requested a single test for EIC for a lab litter. I followed the directions and submitted the dew claws from a litter which they sent on December 30th. I had two different estimated delivery dates which they moved back to Jan 30th. The 30th went by and I emailed them and asked for an updated delivery date. They never replied. I called and they told me testing was delayed because they were moving equipment. They couldn't provide a new estimated date. I asked to cancel the order but they said they can't because testing already started. Then on Feb 15th I received an email that the dew claws did not have enough DNA 15 days after. Terrible communication and the puppies go home on the 17th. No time to get new results.

The lab has taken over two months to get a test back. I have asked many times for a refund so that I can order from a different lab without being out money for something that’s not in my control. All customer service can tell you is that’s the information they’re getting from their lab. Every time I ask it’s another two weeks and it will be completed. It has yet to be completed after being received 12/12/23

way too slow in processing, and response when messaging 1st time 48 hours 2nd time message never heard back