Welcome to PawOrigins.com | We are passionate about creating the best quality pet products that will improve the wellness of your furry friends. We believe that every pet deserves to live their life to the fullest potential and to age happily and healthily. If you're a customer that needs help, please visit help.paworigins.com to start a conversation!
Paw Origins (paworigins.com) has 458 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
paworigins.com
Website
paworigins.com
Category
Pet Stores
Location
New Castle, Delaware
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Hi Christina,
We’re truly sorry to hear that you had a negative experience with our customer service. This is not the standard we strive for, and we take your feedback seriously.
We’ve already reached out to you personally in hopes of making things right and turning this experience around. Please check your messages—we’d love the opportunity to resolve this and ensure you feel heard and valued.
Looking forward to assisting you.
DH
Dorothy H.
Fraudulent company and product.I gave…
Fraudulent company and product.I gave this to my dog and she got diarrhea.Did not help her anxiety at all. They will not refund me they want to refund 40 percent
Response from Paw OriginsFeb 18, 2025
Hi Dorothy,
We’re truly sorry to hear about your experience. The well-being of pets is our top priority, and we take all feedback seriously. While most dogs respond well to our product, we understand that every pet is unique, and individual sensitivities can occur.
We’ve reached out to you personally via email to clarify any misunderstandings and work toward a resolution that best supports your needs. Our refund policy is designed to be fair while maintaining the quality and integrity of our business, but we genuinely want to make this right for you.
Please check your inbox and feel free to reply directly so we can assist you further. We appreciate you giving us the opportunity to help :)
CT
cindy T.
paid priority shipping still not here…
paid priority shipping still not here been 10 days tracking with no updates they say it takes 1-3 days for updates last update 12/26/25 i check every day and no updates i wont be ordering from this company since paying for priority shipping is just extra money for them and not to get the product to their customers
Response from Paw OriginsJan 3, 2025
Hi Cindy,
We sincerely apologize for the delay and frustration you’ve experienced with your order. We completely understand how disappointing it is to pay for priority shipping and not see the timely delivery or updates you expected. This is not the experience we aim to provide, and we’re deeply sorry for letting you down.
While shipping delays are sometimes outside of our control due to carrier issues, we take full responsibility for ensuring our customers feel supported throughout the process. We’d like to investigate this further and work to resolve it as quickly as possible. I will reach out to you immediately and we’ll do everything we can to assist you, including looking into compensation for the shipping cost if applicable.
Thank you for bringing this to our attention, and we appreciate your feedback. We hope you’ll give us the chance to make things right.
UC
Unhappy C.
BEWARE
I received the package with three bottles and free treats… We opened one bottle and one bottle had a broken seal so we did not use it… But we figured we would try it and see if it even worked and if it did, we would contact the company and let them know otherwise we were returning it anyway… We tried it two times and both times it made my dog sick…the first time we weren’t sure if it was that or something else…so just in case we waited a few days and tried again…the second time we were sure it was the product, so we contacted the company and it has been weeks of runaround and them telling us that they are not going to refund either of the two open bottles. It’s very obvious once they get them back they will realize they were barely used but two times, and we stated that they could check and if they were used more than that, we completely understand however, they are almost completely unused. This product made our dog sick so there should be compensation based on the fact that we did not and were not able to use the product… I have been in customer service my whole life and this is a very terrible way to treat customers, not to mention word-of-mouth is everything and we will definitely be sharing our experience.
Response from Paw OriginsDec 11, 2024
Hello Kimberly, first off - we deeply regret to hear that our product didn't work for you, considering you had similar experiences with other brands before. Dogs, in general, may not like oils and hence reject it. The method of administration is critical here to avoid any digestive upsets.
We really wish we had the opportunity to help turn it around for you. Your feedback is important and we take these matters very seriously.
We understand the uniqueness of your situation and apologize for your frustration and for our delay in responding during this busiest time of the year. The truth is, we escalated your case when you requested it, and we could have responded faster.
I believe our team has reached out again and has since gone above and beyond to resolve the refund situation. We sincerely hope that we can turn this experience around for you and that you. Once again, we value every dog owner and customer. Our entire mission as a brand is to serve this space and be a force for good.
CI
Cindi
Does not help
I have tried this for my 2 1/2 year old 7# (f) Shorkie with NO RESULTS. She thinks she needs to be glued to my side 24/7. If I disappear from her sight for more than 5 minutes she will panic and come looking for me barking till she finds me. I have tried using this in her ears and on her gums, but with no results either way. Can someone please offer support? Not sure how much I should give her since no one responded last time I emailed asking this question.
It will not let me change the dates on which I gave this to her. But it has been multiple times. We are planning a vacation early next year and with her having to be stuffed in her carrier again and not being able to see me, I’m worried about what will happen this time.
Response from Paw OriginsSep 13, 2024
Hey Cindi,
We are so sorry to hear that you felt you did not receive any response from us regarding your inquiries about the dosage for your Shorkie.
Based on our records, we have had a total of 8 communications, all of which were responded to promptly, noting the recent ones on August 4th, 8th, and 9th when you reached out to enquire about the dosage instruction, as well as previous interactions dating back to December 17th, 2023. We’re not quite sure why you would say no one responded, as we did not receive any notification of delivery failure :(
Your success and experience with our products are extremely important to us, and we genuinely care about ensuring that both you and your furry friend are well taken care of. To address this matter, I have reached out via email with screenshots of our past responses for your reference, looking forward to your response!
If there’s anything more we can do to make things right or if you have any further questions, please let us know. We’re here to help!
