Paw.comReviews of paw.com

Response from Paw.comMay 26, 2025

Good afternoon Amanda, We are sorry to hear that your experience was not as expected. We are committed to making things right. May we ask you to write to our support team at [email protected] and to confirm your order number, and the email address associated to your order? Please mention this review in your email and we will request our team lead to review the details. Thank you.

Response from Paw.comMay 21, 2025

Good afternoon Customer, We thank you for your feedback. Please share your experience with us at [email protected] so that we can assist you with your orders. Kindly provide your order number and the email address that you used to place the order, and request that one of our Team Leads assist you. We are here to help. Paw Team

Response from Paw.comApr 21, 2025

Good afternoon Stacey, We do apologize for the delay processing your international order. Further to your communication with our Customer Service Team, we have processed the complimentary replacement item for you, # 1095141, which has been delivered to you on April 8th. If there is anything further that we can do to assist you please do not hesitate to reach out to [email protected] and we will be happy to help.

Response from Paw.comDec 3, 2024

Hello Felicia, we reached out to try and get some more information from you about this interaction you had to untangle the mishap. We love hearing from our customers for feedback and to help in any way we can. Our products are always made from the highest quality pet safe materials. The primary design of our products is focused on providing a comfortable place for your beloved pup to lay; while not being an eyesore, fitting in to your home decor. This does mean that sometimes pups who are "super chewers" or "expert excavators" can damage parts of the bed over time and daily use as with all dog beds. While we don't cover this in our warranty we will always try and get you the deepest discount available for buying a replacement as well as stand by our products when clearly defective. When it comes to the availability; sometimes we remove items to make room for the newest and the best for your pup. I truly hope that you and your furry pal have a great holiday season and reach out to us to give the opportunity to remedy the issue.

Response from Paw.comNov 7, 2024

Hello Toni, I would like to apologize on behalf of our agent who assisted you for the confusion. They have misread the situation and interpreted the issue of the memory foam pad being missing as the entire item was not delivered. Typically we send the image of the delivery so that if between the picture being taken and your collection of the package(s) something happened, we can act. I have personally coached them and have them reaching out to you via email to make this right as quickly as possible by sending a new bed. Again we're very sorry for the confusion and any inconvenience to you or your beloved pet. Our team takes satisfaction from both you and your furry friend very seriously and will strive to do better in the future. *UPDATE* We have reached out via email on 11/7/24 and setup a replacement shipment to go out. Please if you have any further issues respond on our support ticket. We're always happy to help and make things right for our customers.

Response from Paw.comSep 20, 2024

We're truly sorry for the unpleasant experience you've had with our service. At Paw.com we always do our best to maintain a high standard of support & service when issues occur with our products. We do indeed charge a restocking fee as well as a return shipping charge on normal returns. But for purchases on the GMA Steals page the return policy is unique and listed on their page; we wouldn't apply any fees not mentioned on their page and apologize for the misunderstanding. Our agent will be reaching out to you shortly to walk you through the return. We hope that this misunderstanding has not left a bad impression of our team and that you continue to give us a chance to bring comfort to your pets in the future.

Response from Paw.comApr 30, 2024

We're truly sorry for the inconvenience you've experienced with our service. At Paw.com we strive to maintain a high level of service and support when issues occur with our products and with shipping. We did indeed try to assist with the claim regarding the wrong item being received, but as it was discarded; we couldn't process it with our warehouse without providing an image of the incorrect item. Please in the future it would be appreciated if you would kindly reach out before discarding to avoid further frustration and so we can swiftly address any issues as we have for all customers who have had issues with us in the past.

Response from Paw.comJan 16, 2024

We genuinely apologize for any confusion, and we're sorry to hear about your experience. We did reach out to you promptly upon receiving your initial request for a return, and again after your review but it seems you may have missed our emails and phone calls. Our goal is to assist you in order to provide a high standard of service as well as satisfaction. And we'd appreciate the opportunity to iron out any misunderstandings. Our return policy does allow for returns, and we're more than happy to guide you through the process to ensure you and your pet's satisfaction with our product. Please kindly get in touch so we can address this promptly and to your complete satisfaction.