Paw.comThe Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...
Paw.com (paw.com) has 339 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Pamela
I ordered the product with no problem 2 weeks ago yet I've not received it and the tracking system is arduous.
Response from Paw.comMar 30, 2026
Good afternoon, Thank you for sharing your feedback with us. Our records indicate that your most recent order is delivered. Should you require any assistance or if you have any concerns, please do reach out to our support team at [email protected] and we will be happy to help. Thank you from the Paw Team !
Cynthia B. M.
I have not received my package and NO update on shipping!!! NOT HAPPY!!!
Response from Paw.comMar 16, 2026
Good afternoon, We appreciate you sharing your experience with us. Thank you for your patience, and we sincerely apologize for the inconvenience and delay with your order. Upon investigating this with the carrier, we found that although the package was shipped from our warehouse, the carrier’s system unfortunately did not update correctly and the package was ultimately lost in transit. We have processed a replacement order for you. If we can assist further please do not hesitate to reach out to our [email protected]
rhiannon
Was told 4-6 days. 14 days later and not received. Needed for Christmas Day. Waste of time and money.this review is on behalf of my husband hence why you haven't got a record of the order with my email, it arrived too late on 29/12
Response from Paw.comDec 29, 2025
Good afternoon Rhiannon Thank you for your comments. We are unable to find an order to United Kingdom during the last 6 weeks, may we ask you to share your order number details with [email protected] so that we may have an opportunity to review and assist you? We notice that you have shared your email ID and we do not have any orders nor correspondence in our systems with this email ID. If this order is for your husband, please do share the Email ID associated to the order. We do not see anything in our system. Please let us know how we can help. Happy Holidays from Paw.Com Team
Tm
If you want to review products you must buy a decal for 5.00? Then in there products to review items the charge you retail prices maybe a buck or 2 cheaper really?
Response from Paw.comDec 10, 2025
Good afternoon, May we ask for further information about your interaction with us? We do not sell decals at our store at all. Please reach out to us at [email protected] if we can be of assistance. Happy Holidays !
Tina K.
I purchased a throw and want to return it. I have not received a return email after emailing you several times. I tried to upload the bar code and your system will not allow me to do so. I will never purchase another product from you. In addition you charge very high fees to return an item and I felt the throw was not worth the price.
Response from Paw.comDec 8, 2025
Good day Tina, our records indicate that you have been in touch with our team at [email protected]. It appears that you may have tried using a return form which is no longer valid. We have recently updated our returns process to make it even easier. Our team reached out to you to assist you with everything. We notice you have purchased our return insurance for a nominal fee, which means that you will not be charged fees to return the item. Our team awaits your reply in case you need assistance with the return. If we can help further please let us know. Have a PAW-some day.
Carey M.
Every day I get about a dozen emails from this company. I report them as junk and they just send another one with a different email address. I have blocked about 100 so far. They are horrible! I can't get rid of them. Don't engage, they will harass you non-stop.
Response from Paw.comNov 4, 2025
Good afternoon Carey, Thank you for sharing your feedback with us. We are here to help. Please send us an email at [email protected] requesting that your email address be removed from our campaigns. We will be happy to clear this up for you. Have a Paw-some day.
Joanne B.
This company is a scam I asked for a full refund and was told I had to send the empty packet for a refund. When I explained it had gone in the bin and my bins had been emptied i was basically told that’s tough no refund then.
Response from Paw.comOct 13, 2025
Good day, Thank you for sharing your feedback with us. We don't see an order with this name to UK in our systems. Our items are usually shipped in boxes, not in packets. Can you please confirm your email address and your order number? We will be certain to look into this for you. Thank you and have a Paw-some day.
adriana
This company is an absolute scam. They have a fake business address, no phone number and when I went to pick up click and collect, there was literally no building. Thankfully I had bought through after pay and my payment hadn’t come out yet otherwise I would never have been able to recover it. They sell $400 dog beds, but you don’t actually receive anything. You’ve been warned.
Response from Paw.comJul 8, 2025
Good afternoon Adriana, Thank you for reaching out to us. We do not see any order for Adriana to Australia from our online store. May we ask you please to send us the link to the store that you used and kindly provide us with your email address so that we can assist you further? We certainly don't want customers to have the experience you describe. Please write to us at [email protected] and [email protected] so that we can review and resolve the situation for you. Please specify Trustpilot in your email and ask for assistance from our Team Leads. We are here to help.
