Paw.comReviews of paw.com

This company is one of the rare ones that keep their word and stand behind their well-made products. I’ve had one bed from Paw.com that has lasted 4 YEARS through countless machine washes, being peed on by a growing puppy, chewed and licked and thrown around, and still looks brand new. I recently ordered their new cooling bed as we have a rescue Husky joining our family soon, and the first shipment arrived without the cooling cover included, whoops! When I reached out, they were extremely responsive and sent an entire new bed to me, apologetic and ensuring I received everything. On top of this, the new cooling bed is SO wonderful and exactly what I was hoping for, as my dog Suki (Chow and Great Pyrenees mix) runs super hot and usually doesn’t stay on her bed for several hours before she’s panting and moving to a new spot. She LOVES this bed, and it’s also always literally cold to the touch, which is really cool! :D I’ve been a customer for years and will continue to rant and rave about this brand, they’re worth every penny :)

I’ve had two purchases with Paw.com Canada. I bought a cat bed about 3 years ago and it’s been a favourite in the household ever since. Even 3 years later all the animals love it. My moms kittens are obcessed with it so I decided to go all out and get 2 beds for the little cats that were much bigger and more expensive. What was my issue? On order #2 I had an issue getting gift cards processed, which was disappointing in the moment. I stayed resilient and continued to seek an answer and resolution and this company was entirely accountable to the absolute highest degree possible. Resolutions Process: Not only did they listen to my complaint and not lie or make excuses, but they escalated it to a manager who rectified it ultimately (and ensured the process was totally worth my time and troubles) and after receiving the products and having them a couple months, I can honestly say they have exceeded my expectations completely. Quality of products: The quality of all 3 beds that were purchased is the highest possible. I myself have fallen asleep on the two bigger beds because they are so comfortable. The company even has a whole gallery of literature about washing the beds and taking the best care of Faux Fur products it’s actually really awesome knowledge to have. The quality of the products, the literature, the community, and the resolutions/customer service is absolutely amazing. Good luck finding genuine accountability like this anywhere else. In closing, I am extremely specific and when I have a vision I am driven to ensure it follows through as planned. This company never tried to make excuses and they didn’t waste my time once they realized a mistake was made & I was upset. Please keep in mind there are likely busy times for their customer service so please try to remember why you came to the website which was because you love your animals. This company loves animals too! We are all genuinely good people trying to give our animals the best possible life we can. Stay positive, and try to resolve your issue with the mindset that it’s not personal there are just sometimes issues that happen along the way. I give them 5 stars for the highest experience quality, excellent accountability, amazing resolutions process, and making me as a consumer feel completely heard and appreciated. As a consumer you can guarantee I will support them again in the future for the effort they put into my resolution. I wish you all the best with your future orders and please show this company your genuine best attitude as I can guarantee they will be giving you theirs. Stay factual and logical about their abilities to satisfy your issues and I can guarantee they will give you a “more than fair” resolution to whatever issue you might have experienced.

My dog loves their products. We have several dog blankets (to cover furniture) as well as a bed.

We have ordered several blankets from PAW.Com.They are wonderful blankets. We have one on our couch, in our car and on our beds. They wash up nice and last through washing well. Recently needed customer service and they were awesome. I highly recommend PAW.COM

My 2 Great Danes are so comfortable on the 2 faux fur runners I purchased for my couch! I have a large sectional and my Great Danes own it!

Great customer service and products!

Very helpful!!

I purchased 2 blankets in December 2024 for my Indiana “Indy” Jones mix Lab/Husky. He loves it and knows it’s his blanket. They both wash well and have kept my sofa Dog scent Free. Quality is excellent. The price was high. Try to catch the Sales. Christina T.