Paw.comReviews of paw.com

Do not buy from this company. It has been a month and I have no product and no one will respond to emails or calls. Scam!

Customer service is nonexistant/MIA The products are pricey, but nice--so long as they aren't defective. If you get a dud like I did, you may be up the creek with no paddle. I've opened a ticket via email. No response after more than 5 days. I've called the customer service number in the middle of the posted hours--and was sent straight to voice mail because "no customer service representatives are available." I spent more than $150 on a dog bed that is unusable because the foam (after more than a week now) has not expanded. I know sometimes foam just doesn't expand. But I do expect to get a replacement in a timely manner. There's no way to initiate that in their system. And I can't get in touch with their customer support. Nonetheless, I get daily emails from their marketing department. I have spent more than an hour trying to get in touch with customer service. Very frustrating. Therefore I cannot recommend this company.

Did not receive my full order. No one will return Emails or phone calls, the dog bed that did show up was of average quality, nothing special, not worth the money, My dog likes the My Pillow dog bed better, Dont waste your time or money, most likely there stuff is made in China. Chewy is a better way. God Bless.

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! GOT PARTIAL ORDER. UNABLE TO TRACK ON SITE. CALLED FIVE TIMES - GOT VOICEMAIL. LEFT MESSAGES - NO CALL BACK!!!!!! TRIED CHATTING ONLINE. NO RESPONSE. TRIED EMAILING CUSTOMER SERVICE. NO RESPONSE. I WAS CHARGED FOR FULL ORDER AND DIDN'T RECEIVE AN ITEM. NO WAY TO REACH COMPANY. TERRIBLE CUSTOMER "SERVICE". NO OPTION BUT TO CALL CREDIT CARD COMPANY AND OBJECT TO CHARGE FOR GOODS NOT RECEIVED

They sent the wrong product twice and no one picks up the phone, responds to emails, chats or responds to voice mails. I have called them a millllllioooon times and all you get is a message.

ORDERED ON PAW.COM. GOT ONE OF TWO ITEMS. CANNOT CALL COMPANY POST ORDER. NO ONE ANSWERS. CANNOT CHAT WITH COMPANY. NO ONE ONLINE. CANNOT TRACK WITH COMPANY. THERE IS ONE TRACKING NUMBER AND CANNOT DETERMINE WHY I GOT ONE OF TWO ITEMS-BUT THEY CHARGED FOR BOTH -MY ADVICE: GO SOMEWHERE WHERE THEY HAVE CUSTOMER SERVICE POST PRDER

if i could give a -0 i would. i put in an order and did not receive a confirmation email. it has been 10 days. for the last 7 days i have been trying to reach costumer service by email, by phone, i have left numerous voicemails and have heard absolutely nothing in return. i spent 270$ and have received nothing, no confirmation, no tracking number, no product. i am unbelievably dissapointed

If I could give no stars I would. I ordered a pet bed and went off of their sizing chart and it is way too small. I have left three voice messages, three e-mails, and a Facebook message and no one will return my calls on how to exchange it. I also ordered a pet blanket to go over the bed or couch and I have never received it and cannot get ahold of anyone to ask where it is