Rebecca
Absolutely disgraceful service
Absolutely disgraceful service. I purchased what I understood to be a one off service for a puppy training plan. Instead was unaware they signed me up to a monthly subscription. Second month more than double the first month. As soon as I was charged at the beginning of the month (before using the service) I contacted them immediately. Absolute refusal for a refund despite not even using the product. The month hadn't even started. I have received 0 correspondence from them even from the first month, only receipts through my paypal. Could be more disappointed with a company ever *update* after posting this review I was contacted by the company for a full refund after asking to speak with their Legal Team.
Response from PawChampNov 6, 2025
Dear Rebecca, Thank you for sharing your review. We truly regret that you feel misled regarding the subscription. We want to assure you that the subscription details are displayed on the payment page before completing the purchase, however, your feedback helps us improve. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️