Emma Jo M.
Not so Free Trial
Although I am overwhelmingly frustrated with this company, I did not give them the lowest score because I did find the videos, articles, and “homework” incredibly helpful for the limited time that I used it. That being said, I feel like the company has terribly misused the “free trial” claim. When I signed up, I was told I had a 30 day free trial. They auto-subscribe you to a future month, etc. but they ensure you that you can cancel your subscription at any time. What they didn’t tell me was that they were going to charge me for my “free” trial. Twice. Then, when I went to unsubscribe and voice my concern, I found it was not an easy task. I was not told that I would need to email the company and wait in a queue for a response from their team of “experts” to allow me to unsubscribe. I was also not informed that after I received a confirmation email saying my subscription was cancelled I would again be charged a monthly subscription. I’m incredibly frustrated with this business.
Response from PawChampDec 8, 2025
Dear Emma, Thank you for sharing your review. Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this has caused — it’s absolutely not the experience we want anyone to have. I’m glad to hear that the videos, articles, and homework were helpful, but I completely understand how upsetting the billing and cancellation confusion must have been. The trial is meant to give full access without commitment, and you should never feel misled or charged unexpectedly. It sounds like something went wrong with your trial setup and cancellation flow, and I sincerely apologise for that. You also should not have had to wait or contact support multiple times just to unsubscribe — that shouldn’t happen. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️