Kat W.
Obsessive and undisclosed AI agents
I don't mind speaking to AI trainers, but only if there is honesty and clarity about it. Using the supposed chat with 'real' trainers, I was clearly speaking to some very obsequious and insistent AI agents. The volume of messages, the sycophantic approach, and the inevitable upselling push are irritating and, given it isn't made clear that you're speaking to an AI, deeply unsettling. If they were clear about the AI use, and they recalibrate the AI to be less stalker-like, then it's a decent dog-training app. But 20 messages sent overnight when you've said you no longer want to talk because you're going to bed, is utterly insane.
Response from PawChampJul 14, 2026
Dear Kat, Thank you for taking the time to share such detailed feedback. I appreciate you explaining what specifically affected your experience. I understand that your main concern isn't the use of AI itself, but the expectation of knowing who you're interacting with and having those conversations feel natural and respectful. I can also see why receiving a large number of messages after ending the conversation would feel overwhelming rather than supportive. I'd also like to clarify that PawChamp offers two different chat options. Alongside our AI-powered assistant, which is designed to provide instant guidance and training support, we also offer the opportunity to connect with our real dog training experts, who provide personalized advice based on your dog's individual needs. We understand how important transparency is, and your feedback helps us improve the way these options are presented and communicated. Your comments about communication style, message frequency, and clarity are incredibly valuable, and I'll make sure they are shared with the appropriate team. If you'd be willing to discuss your experience further, please don't hesitate to contact our support team. I'd be happy to review your case personally and help address any remaining concerns. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️