Tom
High Hopes Dashed by Misleading Offer
UPDATE: PC contacted me to give me a refund and free access to two guides and asked that I consider revising my review. I appreciate the resolution, but it should not have taken this effort. There was a VERY large number of complaints on TrustPilot almost exactly like mine; I stopped reading and counting at 30! I suggest two changes: 1) Make clear upfront in bold, obvious lettering, this is a subscription. I found PC on Instagram and the purchase screens there and not quite the same as the ones on their website. 2) The refund policy and procedure is not a best practice. It has too many steps and requirements. It may be an effort to both help people be successful and retain customers/revenue, but it is doing the opposite. It is irritating and onerous and results is reviews they do not want. Based on the resolution, I will upgrade my review to 3-stars
Response from PawChampDec 20, 2025
Dear Tom, Thank you for sharing your review. We regret any misunderstanding regarding the subscription. Our intention is to ensure all customers have clear information about pricing, which is displayed on the payment screen. We’re also sorry to hear that you’re unhappy with our service and that your refund request was denied. While our refund policy outlines specific conditions, we want every customer to feel supported. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️