kirsty M.
AVOID THIS COMPANY EXTORTIONATE PRICES
I signed up to try out paw champ. I found the app difficult to navigate and not centred around the issues I had highlighted. I was unaware that you are automatically enrolled into an auto renewal and thought I had stopped any further payments from being taken, then was charged nearly £40 for one months subscription. I contacted them immediately to cancel as I could not afford this and requested a refund. My refund request was completely ignored and I was offered a years subscription for around £30, more than £10 less for the one month they hoped I would not notice. I declined this and asked for a refund. The refund was denied leaving me in an extremely difficult situation. The process to cancel your subscription is difficult. I think as a company they do not care and rely on customers subscriptions rolling over unnoticed. AVOID THIS COMPANY.
Response from PawChampFeb 1, 2026
Dear Kirsty, Thank you for sharing your review. We are very sorry that your experience was not the most positive. All information about the subscription is provided on our website when choosing a plan. We want to improve your experience and therefore ask you to write to us so that we can resolve the situation. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️