Ms/Mr Francesco M.
Hidden Subscription Scam
Hidden Subscription I paid with the offer for approx. £15 for a 4-week training. What I didn’t know when I paid I was actually subscribing and approx £38 was automatically deducted from my account. I’ve contacted customer service, refund was refused due to their refund policy. Posting this here just to let people know, anyone can make a mistake and not to see a subscription button that needs to be unticked. Emailing customer service had no resolution and they kept offering me another options like 30 days for free etc. Asked them twice not to email anymore, and that I’m not interested and that I also understand they will not refund the money. Sometimes customer service want to be so polite they can be annoying :) Anyway, probably first thing when you are buying a plan from them, make sure you want to subscribe because accidental £38 debit from your account can be a lot for someone Involved PayPal ..
Response from PawChampFeb 9, 2026
Dear Francesco, Thank you for sharing your review. We truly regret that you feel misled regarding the subscription. We want to assure you that the details are displayed on the payment page before completing the purchase; however, your feedback helps us improve. We deeply regret that our refund process didn’t meet your expectations. Our policy aims to balance fairness and transparency. We sincerely apologize if our response felt repetitive or unhelpful. Our goal is to assist you effectively. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️