Devon R.
Don't expect a refund if your not happy.
Quite a comprehensive app, however, after the first 3 days of using, my daughter ( who lives in another city) had was admitted to hospital for surgery, I chose to drop everything and go (priorities). Simultaneously an offer was coming in on one of my properties, I wrote and explained I wished to cancel and exercise the refund policy to look at taking again at another date is the foreseeable future when life resumed a normal non hectic pace. I failed to meet refund criteria - REALLY? 100% policy should not have been refused because I hadn't completed 7 days? (which was clearly explained) Health and domestic drama, does not operate by a calendar. So they made it very clear I would not be refunded. I will seek an alternative site in future. PLEASE NOTE; AFTER THIS REVIEW WAS PUBLISHED THEY HAVE IN FACT REACHED OUT AND NOW REFUNDED. I WILL RETURN TO THIS SITE IN THE FUTURE AND REVIEW ACCORDINGLY.
Response from PawChampMar 9, 2026
Dear Devon, Thank you for sharing your review, and we’re relieved to hear that the refund has been processed. We’re deeply sorry to hear about your daughter’s situation. That sounds incredibly challenging, and, understandably, your focus is on supporting her during this time. We hope for a smooth recovery for her after the surgeries. We’re truly sorry to hear about your situation and the disappointment regarding your refund request. Our policy aims to ensure fairness, but we understand that life can be unpredictable. We are glad you received your refund. We are here to resolve this matter. Please, reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️