Kathy P.
If a zero was available I would select…
Update: the company finally refunded my money and offered additional assistance for free. If a zero was available I would select that. I found the material basic and not helpful at all. I was charged again unexpectedly and contacted PawChamp the moment it showed up on my bank account notifying them that I did not authorize the charge. The app does not work properly and contact is difficult. I asked for a refund and they said no. There was no notification on the app of a time for a charge or the 30 day trial. Like all of the other reviews I read people have the same problem with Paw Champ. Be aware of this company it appears they don’t care about anything but taking your money without any notification for a basic information over and over. You cannot opt out before they sneak in another charge. UPDATE: after some back and forth PawChamp did issue a full refund.
Response from PawChampMar 30, 2026
Dear Kathy, Thank you for sharing your review. We're very sorry to hear about the frustration this situation has caused. While the subscription details, including the recurring charges, are displayed at the time of purchase, we completely understand how upsetting unexpected charges, a denied refund, and difficulty accessing support can be, especially when the content and app did not meet your expectations. At the same time, we truly appreciate you noting that the matter was ultimately resolved with a full refund. Your feedback remains important, and we take comments like yours seriously as we continue working to improve both the platform and the overall customer experience. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. Thank you for taking the time to share your experience. PawChamp Team 🐾️