Julie
Beware of being entered into a misleading subscription
I signed up for a trial Jan 2nd, for my barking dog. I found the training video no more helpful than videos on YouTube (free), so only accessed once. Yesterday, I found a transaction of £66.65 bring processed through my PayPal account from this company. I am very experienced using IT and this was not clear in any way when I paid £19.99 for a dog training programme that I would then be charged over £66 for a subscription, this is not clear at all. I did not sign up for a subscription, and looking on the other reviews here, it is very misleading. I have raised this PayPal. Their latest response via email (not sure if it’s AI or human) Copy of email “ Dear julie, Thank you for your patience while I reviewed your request! After reviewing everything again, I still need to stick with the original decision. According to our Terms of Use, I’m not able to issue a refund in this case — and I really wish I could do more.” Update… after mentioning to them I was putting on Trustpilot, I received this message “ Margo (Experts team) Mar 31, 2026, 13:17 GMT+3 Dear julie, Thanks for contacting us back! I want to assure you that I've taken immediate action to process the refund of your payment for 66.65 GBP and cancel your subscription. You can expect the funds to be credited back to your account within 5-7 business days. During this time, there's no need for you to take any further action.
Response from PawChampApr 1, 2026
Dear Julie, Thank you for sharing your review. We understand your frustration with the unexpected charge and the refund request. The subscription details, including the recurring charges, are displayed at the time of purchase. Our refund policy is designed to ensure fairness to all customers, but we’re glad we could resolve this for you by processing the refund. We'd be happy to discuss your concerns and assist in addressing this issue further. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️