Steve A.
Cancelation and Refund
I submitted a request to cancel a monthly subscription fee that I was not aware of and to my surprise I was contacted by their customer service agents the very next day. Not only did they apologize and cancel my subscription but they also refunded the previous months I was charged. I contacted by more than one agent and was never given the "run-around" like so many other companies. Paw-champ not only understands the benefits for great customer service but practice them to the highest degree. I am so overwhelmed by their service I am now willing to see what other products/services they offer as I want to reward them for their superior service. Great job Paw-champ team and keep it up!!!
Response from PawChampJun 20, 2026
Dear Steve, Thank you for your wonderful review! We're truly grateful for taking the time to share your positive experience with us. It's incredibly rewarding to hear that our customer service team could resolve your subscription concern so promptly and thoroughly. Your kind words about our agents going above and beyond to help you—including processing a refund for previous charges—mean the world to us. We believe that exceptional customer service isn't just a goal; it's a promise we make to every member of the PawChamp family. We're thrilled that your experience has inspired you to explore more of what we offer, and we're confident you'll find even more value in our products and services! If you have any questions as you explore—please do not hesitate to let us know for further assistance! Best regards, PawChamp Team 🐾