jay
Never again!
I purchased one of her programs with the understanding that I would have lifetime access to all videos and digital products (lifetime access was advertised!). Mind you, I spent more than €400. A couple of months ago I wanted to rewatch some of her videos but she had taken the program down. I contacted her customer service several times but didn't get a response. After 4 weeks of trying to get a hold of someone, I messaged her on Instagram. She finally replied, but very rudely. Without acknowledging anything I had said, she tried to sell me her new program—for another €400. She doesn't care about her customers in the slightest; she just wants your money. Also worth mentioning: Completing her program the first time didn't get me any results. Edit to your response: Not my name. As I said, I reached out a couple of times but at no point was my access restored. I just got a rude answer and a request to purchase the new program. Seems like others got a different treatment. Also no, I was not unsubscribed, but whatever mail you're referring to didn't reach me. And side note, I don't think your other client would like it that you're throwing her name out here. Edit to your new response: Yeah right. I never shared my account information but I guess you're now trying to save face. That's also not even close to the points I criticized. Please do not contact me any further, I don't want to deal with your rudeness anymore. For anyone reading this, I do not recommend purchasing programs from paulinaxenia, but I guess decide on your own if you really want to deal with this.
Response from PaulinaxeniaJul 27, 2026
Hey Julia! It has come to our awareness that login details for this account were being shared with others. Our system maintains extensive IP address logs, and when an account is flagged for logging in from multiple different IP addresses, we are required to take action. As stated in our terms of purchase: "Sharing logins is strictly prohibited and will result in account termination without a refund. We reserve the right to terminate access without prior notice". As per your own words ”never again”, we don’t want you to purchase from us in the future. We hope you find something that works for you.



