Matthew L.
Really bad customer service
Really bad customer service. My girlfriend and I separately ordered some toner on two separate orders on our separate accounts using one of their recent promotions. Without any email notification or phone call, Paulas Choice canceled one of the two orders. Then mysteriously a week later neither of us could log into our accounts. We had to call them and they told us they had locked *both* of our accounts, without emailing us and without explaining why. Perhaps they didn't like that we both decided to use their promotion. Come on, if you're going to "ban" a customer, at least tell them why first. The customer service rep we called couldn't even tell us why our accounts had been locked. We will be returning all the Paulas Choice products we have purchased in the last 60 days for a refund, and switching to another brand. We liked the products and would have switched all our toiletry choices to their brand, but with customer service like that, we will never be back.