Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

Response from Paula's Choice, LLC - US and CanadaSep 9, 2020

Hello Shelley, thank you for your feedback. Our Customer Service team is working as quickly as they can to address each and every concern. Unfortunately due to a number of factors we are working through a very high volume of calls, emails, and chats. With that said, we see that you sent us your email about one hour before posting this review. Please note that our normal response time is at least 48 hours. We are experiencing a delay but hope to assist you as soon as we can.

Response from Paula's Choice, LLC - US and CanadaJul 27, 2020

Hello Hv, we are so sorry to hear about your experience with this product. We carefully formulate our products without artificial dyes or fragrances to minimize the risk of sensitivity. However, there are many other elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or active ingredient which is simply too potent for your skin. Because we stand behind our products, we are happy to honor a refund or exchange for this product. You can use the information in our Return and Exchange Policy (https://help.paulaschoice.com/hc/en-us/articles/360035072433-Return-Exchange-Policy) to find out how you can initiate this process.

Response from Paula's Choice, LLC - US and CanadaJul 27, 2020

We are so sorry to hear about this. Our CS team has been in contact and we hope the resolution was satisfactory.

Response from Paula's Choice, LLC - US and CanadaJul 15, 2020

Hi Carla, thank you for sharing your experience. We are so sorry to hear about this. We did respond via email and hope the resolution was satisfactory.

Response from Paula's Choice, LLC - US and CanadaJun 29, 2020

Hello Linda, we're glad to hear that you have received a response. We are so sorry to hear that this happened. Our website is secured by McAfee, in addition to several other layers of security we have in place. This includes credit card data which is not actually stored on our website at all (it is tokenized in a couple of different ways, which we won't get into here). Unfortunately with more and more of our data being stored online, we have all become more vulnerable to this type of fraudulent activity. This does not mean it was unique to our site-- in fact, credentials obtained are commonly used to access multiple websites as a "spread" technique to see what works. For anyone that stores their information online, please review the following: - Make sure to change your passwords often. - Don't use the same password on every website. - Write down your passwords, rather than saving them on your browser or in applications such as KeyPass since all of your accounts are then accessed by one set of credentials. -When browsing the web, don't click on any suspicious links. Double check your URL and make sure you are on the correct website (some websites may be a copy of the real site you are trying to use). -The same goes for your email. Don't click any suspicious links, and make sure the email is coming from the real source. One click is all it takes to allow access. We frequently provide these best practices in order to help everyone stay safe online. Please let us know if you have any other questions or concerns.

Response from Paula's Choice, LLC - US and CanadaJun 25, 2020

Hello Lara, thank you for your feedback. We are sorry to hear about your experience. Of course, we never want to be unavailable for customers however we have had a significant delay recently as we have been working through a high volume of emails. With that said, we have responded to your email and hope the resolution was satisfactory.

Response from Paula's Choice, LLC - US and CanadaJun 17, 2020

Kara, thank you for sharing your thoughts. We see that your originally emailed our CS team less than 3 days ago. Unfortunately they are experiencing a delay in response time, however we went ahead and escalated your particular email. Thanks for your patience.