Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

Customer service treats you like you’re not a human. Will send a cold response with no emotion. Frequently out of stock on essential products. Auto replenishment is cancelled with no explanation. It blames you for the cancel but doesn’t tell you what you need to resolve. After research you find product is out of stock. Is it hard to tell me that? Lost a customer. Edit: took them 5 months to respond to my review and then claimed my review is fake. It isn’t. I sent proof to TP. Now I’m going to make sure I review them accurately everywhere I can find. My recommendation: stay away from this garbage company that will do anything to look good while screwing their customers.

My parcel was dispatched on 23rd February and still nothing has arrived Royal Mail cannot find anything under the tracking number and I have called Paulas choice ( promised a call back that never came) emailed them and have tried to contact on live chat and nothing so I have paid £40 for no product. Awful.

I HATE PAULA'S CHOICE ADS. I DONT EVEN WEAR MAKEUP. I see your ads in FRENCH, DUTCH, and ENGLISH. I just want to be left alone. "Pour la premiere fois de ma vie, je ne porte plus de fond de teint" in 56 different languages.... you guys are harassing the whole YT platform. Now I HATE your brand FOREVER

I placed an order online for a gift for my sister. The online form had a field for the purchaser and the receiver. Instead of using this information wisely, they sent my sister an order confirmation. Then a few days later they emailed her again to say they had cancelled the order. To be clear, Paula's Choice didn't email me, the person who purchased the item. And they gave no explanation whatsoever, just that they had cancelled it. I order from Paula's Choice often in Europe and the service is good, but I wouldn't recommend ordering online from them in the US.

Firstly, I love Paula's choice and I have been using it for the last 3 years and I am not planning to change it either. I am UK based customer and their UK customer service is excellent, they were always very helpful. I have recently moved to the UAE and I was pleased when I found out I can order from the US website as they ship to the UAE. I picked about 10 products on Black Friday and paid around $300 to only find out my order was cancelled and that I should contact the customer service(no explanation), they replied saying one of the products contained ingredients which are not allowed in the country where I am atm. The representative advised to complete another order or contact customer service again, she also informed me that $300 will be held for up to 30 days which seemed excessive. I was willing to place another order and I asked them if I can use my discount which I only lost because they cancelled the whole order, they said no. I paid $300 only to be told my money will be held and that I need to place another order without discount that I lost because one of 10 products wasn't allowed in the UAE. I love Paula's choice but this was very poor experience.

I ordered a ton of products from their site earlier this week and was just emailed saying that they cancelled the entire order but didn't give me a reason why. I went to call them and the working hours make it tough to get a hold of them. Huge bummer because I thought this would be my new skincare routine.

Have enjoyed the product previously, ordered again. Now 11 days since order and not even dispatched to the courier. No response to emails or Twitter messages. What’s going on Paulas Choice? If you’re going to order the products, go via your preferred third party as no service going direct.

BE CAREFUL! Pauls's choice just made a $250 order on my behalf without my permission containing products I've never used nor need. I have only used two of her products, I have not been active on my account since June, and I don't have any active subscriptions. I have no idea how this happened but I will not be using her products in the future.