Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I just gave 5 stars to Josh at @paulaschoice for great service!

ordered three times and so far so good

I've been waiting for a product for three weeks now (ordered on dec. 31st, 2020) and it has not arrived yet. The shipping time to Denmark is 2-4 days. When I attempt to track the parcel on PostNL website, it just says "shipping information received" meaning the package hasn't even been sent to my country yet! I leave the country in 9 days and really would like to receive my parcel by then as to avoid the chaos of trying to send it to yet another country where I don't have a formal address when it finally does arrive. With that being said, when I contacted customer service, the lady was very helpful and assured me they would send a new one that should arrive in 2-4 days. I know their products and love them, and because of my positive experience with the customer service call center, when (if) I receive my product, this review will be changed to five stars - just getting a bit nervous about whether I will get my parcel before I depart on the 29th. Edit (Jan 25th, 2021): Today I received my parcel - very exciting! While I am disappointed in the 26 day shipping period (when the website states 2-4 days), after reading reviews and talking to customer service, I have come to the conclusion that it is most likely a delay on PostNL's end (1.3 stars, over 5,600 reviews). Therefore, so other customers don't have a negative experience that affects Paula's Choice's reliability, I would suggest they check the reliability of PostNL and consider changing postal services. Many others have seemed to have the same issue as me. Thanks Paula's Choice for being helpful despite setbacks!

I really love their skincare products. I have been using them for a little over a year now. I do wish they weren't quite so expensive, but the good news is that they are always running sales. I subscribe to the text alerts and I swear there's a 20% sale every single day. My skin is combination oily (forehead) and dry (around nose). I deal with redness and blemishes around my nose and chin. Would recommend the 2% BHA exfoliant, the azelaic acid booster, the 10% Niacinamide Booster, and the daily sunscreen moisturizer.

I always love purchasing from Paula's Choice (I get the BHA exfoliants). Their products are great, their shipping is fast, and I've never had a customer service issue. I kinda miss the free samples they used to give with every order, but that's a small complaint!

I bought a tube of the Skin Recovery Daily Moisturizing Lotion SPF 30, and there were hard little granules of white stuff in the tube. It was unpleasant to rub on my face and I had to pick these things out to even use the product. I emailed customer service with pictures of the grains and they were very evasive and did not provide any solutions. They just said "While you use the same ingredients, techniques, and cooking times, batches can come out a little different each time. This is considered normal, and we do our best to ensure those formula variances are minimal." and said they would let their product development team know about my "aroma" problem...What aroma problem? It's like they didn't even read my email... Edit: Initially, I replied to their email saying I was not happy with their response and gave PC a 1-star review here on Trustpilot. Soon after, a different customer specialist contacted me and offered to replace the defective tube for free. From here on out, my experience with PC's customer service has been 5-star, so I'm changing my rating. There was a shipping issue on a different order (Fedex's fault) that PC remedied by sending a prompt replacement free of charge. Maybe my initial bad experience was just a fluke?

So I ordered a product from here 10 days ago and it hadn’t come because of Hermes (a totally unreliable service). I phoned customer service today and they’re sending me out a new one that will be here in 2-3 days. Top customer service and the lady couldn’t have been nicer. The only thing I can suggest is you change your courier from Hermes :)

I have seen a HUGE difference. I have tried so many different products for my acne or milia that was on my face and after 14 days the bigger bumps cleared up under my eyes to where you see no trace of them being on my face. I use 3 different products; the cleanser, exfoliate, and treatment and with those three made my face so clear and I’m such a happier person. I love Paulas Choice products and I will definitely be spreading the word and buying more products.