Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

UPDATE: I received a shipping confirmation on 5/13. Excited to receive my products! :) As others have said regarding communication during COVID 19, it has been nonexistent. I've always thought of PC as a professional skincare company but the inability to reach someone to confirm the status of my order, placed nearly 2 weeks ago now, is just wrong and unprofessional. Especially when they are still pumping ads out there to increase their profit margin, responding to customer orders can be done in isolation. There is no excuse.

UPDATE: It’s 5/16 and I have finally received my package. Thank you Paula’s Choice for reaching out to me and addressing my concerns. Excited to use my products :) I have been waiting on a tracking email for my package for a week. I emailed their support team twice about what was going on and never got a response. I finally decided to give their help line a call, and the lady on the phone, Lexy, immediately gave me attitude and snapped at me when I told her I had not received my tracking email, stating there’s a shipping delay, which I had figured because of COVID, but I was concerned because I hadn’t received any kind of email confirming my order. She was very rude, and I’m disappointed in their customer service! The products seem great, but I don’t think I’ll become a repeat customer after this!

Great products, fast shipping. Can't complain!

I only got half of my order but it was taken care of after a live chat session. Other wise would have given 5 stars.

Have been a repeat customer for a few years. Ordered while on overseas holiday. A week later realised the order was cancelled without explanation. No emails or notice either. Turned out they geoblocked customers despite all the details, order hx and credit card being in the 'right' country. Doesn't make sense. Missed a sale as a result. CS was reasonably polite but the message I got was pretty much along the lines of too bad, cant do anything about the crappy online system. Does not feel like a valued loyal customer. Enough for me to look for another brand. Update: Reply to company's response: thank you for responding. When I communicated the issue with customer service, I was not notified of any incorrect information aside from the fact I was overseas. I used the same billing and payment details. The most recent order used my existing longstanding details without any changes. The only difference being I ordered from overseas, which meant your algorithms geoblocked me. Please point out which incorrect details you are referring to. Update 20/02 at 7.32: You have updated your response but didn't answer my question. I am happy to receive an explanation via email. I am also happy to admit if I made any mistakes in providing personal or payment details and don't usually give negative feedback to companies. I really doubt it in this case and your response here suggest some blame shifting is happening. In this case you've made a loyal customer really unhappy. Happy with the products, not with the support. You have my details if you choose to explain. Update 20/02 @ 7.52: Thanks for your reply. I am not the one who is supposed to be doing the explaining. You have identified me through my order above. I wait for a contact and would be happy to change my review with a satisfactory resolution. Update 20/02 @12.56: The Customer Service Director emailed me and we talked through the issues with the order. It was still the fact that overseas orders are cancelled and a mismatched detail that wasn't clearly explained to me. I appreciate the genuine effort to reach out and have changed my rating as promised, from 2 to 4.

I really like paula’s choice products. They are really nice. Customer service is good too. Shipping within the US usually takes about a week. I gave 4 stars because they don’t have the same promotions in Europe and shipping outside EU is ridiculously expensive! So I only buy their stuff when I am visiting my friends in the US

The title tells it. Some products I've ordered didn't do what they promised, instead they did the opposite. However some products did miracles almost. Shipping is always too slow.

Liked the product.