Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I had ordered a large order of PC skincare as a gift for mother's day on Apr 30. Received an order confirmation number. Item was never delivered/ no tracking information given. I reached out, and was reassured they would send a replacement order. After several emails back and forth another person emails to say that the order had been cancelled by their system because I ordered from outside of the country. It took 3 WEEKS to receive this information, and 2 employees to simply relay important information that should have been relayed to me IMMEDIATELY after trying to order. I cannot believe the poor customer service. So for anyone else trying to order a gift for someone in Canada or the States from outside of these countries... Forget it. No point trying. Paula's choice is missing out on a simple business opportunity here.

As with most companies, they added me to their marketing email list (which is extremely prolific) after my first order though I explicitly opted out at checkout. Then it turned out that their unsubscribe links didn't work (the unsubscribe links just opened their website). I had to contact customer service to get off of their mailing list. I was assured that I was removed from their mailing list, and that they were looking into the unsubscribe link issue. Months later, I started receiving their marketing emails again. I hadn't placed any further orders with them or had any other interaction with the company prior to being re-added to their mailing list. Regrettably, Paula's Choice appears to be among those companies that abuse personal information by periodically re-adding people to their marketing lists without consent. ____________ NOTE: this review is reposted. I originally posted this review in March of 2022. Since that time, I gave abandoned the email address I used at the time this was originally posted (ironically, because of out of control spam). Over a year after this review was posted, Paula's Choice got around to deciding to make some sort of response or inquiry regarding my review, and Trust Pilot gave me a deadline to respond. Since I only check my previous account under very rare circumstances, I was unaware of this and missed the deadline, so my original review was removed. I am reposting it (because these practices deserve to be known), and I am using an email address that I check regularly in the event of any future ultimatums to respond.

I posted a review that one of their items did not come as advertised on their website. They did not post it and customer service was unhelpful. Seems like they only post good reviews.

I ordered a product a week ago and no delivery and no communication. 60.00 and nothing. I would reconsider a purchase from them

Facial cleanser dried my skin so bad it started peeling. Tried to return but the cost to return is higher than the product is worth. I got subscribed to that product so they keep sending me this soap no matter how many emails I send to cancel. I’m kindof annoyed at the customer service but they probably have a couple good products. They won’t pay for returns and I still can’t figure out how to even return this lol or cancel the reoccurring shipments. I’m just posting on trust pilot to try and get someone to help me out….

As with most companies, they added me to their marketing email list (which is extremely prolific) after my first order though I explicitly opted out at checkout. Then it turned out that their unsubscribe links didn't work (the unsubscribe links just opened their website). I had to contact customer service to get off of their mailing list. I was assured that I was removed from their mailing list, and that they were looking into the unsubscribe link issue. Months later, I started receiving their marketing emails again. I hadn't placed any further orders with them or had any other interaction with the company prior to being re-added to their mailing list. Regrettably, Paula's Choice appears to be among those companies that abuse personal information by periodically re-adding people to their marketing lists without consent.

They advertise as 100% Hassle-free Money Back Guarantee. I work in marketing and this is deeply wrong and misleading. If their product gives you a reaction, you will need to spend your own money sending the product back. You will also not be refunded original shipping charges (which is very normal but what is wrong is you can no longer advertise it as 100% Money Back Guarantee, just a Money Back Guarantee) so there is a risk for trying. Additionally, they did not respond to my original email to customer service inquiring about how to return. I ended up calling customer service and the representative sounded young and unprofessional like she did not like her job. I have not had this poor level of customer service in a long time and will no longer use or recommend this brand. Update: After trying to get in touch with them via email to no avail last week, I received a full refund after posting this review, but I decided to leave this up because their policy information continues to list misleading information. They said they treat reactions differently, however, this was not mentioned during my call with them when I inquired about returning the product that gave me a reaction. Update 2: I want to correct for the record that I did not receive multiple emails or even an email response from my original email to Paula's Choice. After posting a negative review, I received one email notifying me that they refunded my order. That email did not warrant a response. In refunding my order, they hoped I would change my review. I found it uncouth that they would even request this. This is very dishonest. My problem is not with paying for shipping or anything related to shipping or return costs. My problem is with the misleading verbiage in their policies and their blatant dishonesty which continues to be a theme here. Update 3: As of December 21st, 2021, 9:30 PM EST, under section Authorization for Returns on Paula's Choice's website, it still states "We're sorry, but shipping fees are not refundable." The below updated statement is incongruent with what is written on their own website.

I have Paula’s choice for years. BUT since she sold the company I have had major issues with getting product. They are constantly out of stock and can not tell you when they will have it back in stock. I am SO done with that. I am searching for a new line of skin care to go to. Very sad that they have totally ruined the company