Patterson DentalReviews of pattersondental.com

I received a new order of 3 sensors schick 33, one of them came in defective, after a long process involving Sirona , they were supposed to replace the defective sensor with a new one. Unfortunately they sent a refurbished one. When I questioned that and requested a new sensor as the one I am replacing is defective from day one , Charles who is a rep at Patterson technology said that they cannot do that , they will only replace it with a refurbished one. He even dismissed my request to escalate it up so the issue would be solved fairly as it is my right to expect a brand new one as a replacement. He ended it as that. Very disappointing customer service.

Dental insurance claims filings have been hindered by a recent cyberattack. Our income has been devastated. Patterson software has been crippled. They are keenly aware of this. So they have the nerve to make a collection call and threaten to shut off the software just when we can begin to get out claims following their convoluted work around.

Horrible company… they charge 18% finance charges. They overcharge for their supplies. Terrible customer service. Run for the hills. You will get screwed like I did. Definitely the worst experience with a dental company in my 25 years of practice.

Patterson sent three different technicians to repair our chair light. On the first visit (4/04/23), the technician stated that we needed a new transformer and that Patterson could not obtain it. So I showed him a transformer from a dental equipment supplier which he felt would work. I purchased the transformer and Patterson sent a second technician to install it (4/11/23). However, the transformer would not work and the second technician said that we were not getting power to the light and that I should get electricians to remedy the problem. I sent the transformer back to paying $40 for shipping and restocking. I had electricians evaluate the lack of power, but they said that the light was getting power and this cost me $400. We purchased another transformer which a third technician installed (4/19/23). I made my concerns known when they asked for a review, but never heard back from anyone. I then sent to concerns to our local Patterson office and they dropped charges associated with the second technician visit, but charged us 3 service charges for delaying our payment. I had delayed paying until I was satisfied with Patterson's attention to the debacle.