Patriot CrewReviews of patriotcrew.co

After buying a set of 6 shirts I was expecting my free promo shirt which never arrived. Customer service did respond after requesting the order number stating they would be sending out the shirt. After seeing other reviews with the same problem I'd hope they would fix the issue. I never received the confirmation email of the order with the order number, so I am glad I kept the receipt that was in the package. On the quality of the shirts, I love wearing them and they are a great product and is true to fit. Thank you again for the price for a great shirt. I gave this a 4 star for having an issue that has happened before to others. The price and quality of the shirts is a 5 star.

Absolutely horrible customer service. I’m still waiting for a response. Four emails attempting to return a single T-shirt that simply didn’t fit. I’ve left five voicemails with no response. One voicemail somebody actually called me back and was incredibly rude. Made no attempt to care about what I was calling about whatsoever, just wanted to get me off the phone as quickly as possible. Stated they were sending a return label so I could simply return a shirt and I’ve never heard from them again. I’ve never received a return label or any communication whatsoever.No way to return this item and receive a refund. It’s been over a month with absolutely no communication from this company.

Outstanding customer service, exceptional product quality is the only thing in my T-shirt closet now

I am 6 foot two, 210 pounds. I have every pair of shorts, 15 T-shirts and three of the new hoodies. They are all fantastic and I can’t think Patriot Crew enough for bringing out some just basic looking T-shirts hoodies and shorts. I’m not a fan of their white T-shirt as the sizing is inconsistent from the rest of the colors but everything else is fantastic. I highly suggest this brand.

I had an issue with a shirt. They responded almost immediately and made everything right with me. Micajah was friendly and extremely helpful. The shirts are great and I use daily for work. I will absolutely be buying my shirts here from now on! Thanks!

I’ll say upfront I do like their shirts. But whoever is running this place, it’s showing as every business deals with the trickle down effect. Their customer service is a new form of rude with a side of attitude designed to look nice. 1.) placed an order for a package of t-shirts. I select the size & color for the free shirt. Submit order. Then later when I go to the “Shop” app to see if there’s a delivery date - the order doesn’t show the additional T-shirt. Okay, I immediately email them and ask if someone would look into this. Days go by and I don’t hear anything. My package ships (slow btw - like the label was made right away but it didn’t exchange hands with the Carrier for 3-4 days). I finally send them another email. This one is answered. It leads with a 3 sentence explanation TO ME and not WITH ME… telling me that I didn’t select a shirt. The email tells me they’ll send the shirt in the mail as my order has shipped already (lol). I answered the email sharing that I did in fact select the additional shirt. Told them the color and never received anything back. They did ship the additional Tshirt. No ‘okay sorry our bad lol” (fine whatever no big deal right?) More days go by and I realize… wait a minute I purchased ‘USPS’ Priority Mail for an additional $15.00. And I’m getting UPS notifications. So I log into my UPS account and these guys sent the main package UPS Ground. Paid $15 for quick shipping, they took that money, and sent it ground. The best part - to which really shows the character I’m talking about. I send another email. Telling them I believe there’s been a mistake with shipping and if they could get back to me. I received an email same day saying (Not exact wording - but close) “Yes, I’ve looked into this for you and contacted our carrier for you and after checking it seems that there had been some unexpected delays with the carrier and it seems that’s delayed your package by a couple of days.” (Like what? Lol) They did refund me the $15.00. Fine. But if I cared about the money I won’t have chosen Priority mail to begin with. The rep took ZERO accountability for shipping it UPS Ground instead of USPS Priority. They completely lied to my face. It’s been a week and my package is just leaving Texas today. I was cool and calm from email one. Then I was lectured on “if you want free merch then you need to add it before you purchase” (yes, those are the exact words). Then, after being blamed and ducking a simple acknowledgment of a mistake on their end… I then learn the order already had been shipped out. Shipped using ground. Then, they blame the carrier and take no accountability by intentionally lying to me. So I mean, lol. Love the shirts but what-in-the-heck is going on in customer service? Like I said, it’s like the new rude way of being nice. I’m a simple man. Honesty, is always the best way. And talk is pretty cheap.. I’ve yet to look at the other reviews, I will after this but something tells me their rating hasn’t dropped for not good reason.

Great job fast replies and helpful!

I ordered a three pack of tees in XL. When I received them, they were too big. Customer service was very easy to work with. They helped me exchange them for large tees, and also let me exchange one of the tees with the 100% cotton tee. This is the second time I've ordered from patriot crew, and I've been very happy with them both times