Patriot CrewReviews of patriotcrew.co

I’ll say upfront I do like their shirts. But whoever is running this place, it’s showing as every business deals with the trickle down effect. Their customer service is a new form of rude with a side of attitude designed to look nice. 1.) placed an order for a package of t-shirts. I select the size & color for the free shirt. Submit order. Then later when I go to the “Shop” app to see if there’s a delivery date - the order doesn’t show the additional T-shirt. Okay, I immediately email them and ask if someone would look into this. Days go by and I don’t hear anything. My package ships (slow btw - like the label was made right away but it didn’t exchange hands with the Carrier for 3-4 days). I finally send them another email. This one is answered. It leads with a 3 sentence explanation TO ME and not WITH ME… telling me that I didn’t select a shirt. The email tells me they’ll send the shirt in the mail as my order has shipped already (lol). I answered the email sharing that I did in fact select the additional shirt. Told them the color and never received anything back. They did ship the additional Tshirt. No ‘okay sorry our bad lol” (fine whatever no big deal right?) More days go by and I realize… wait a minute I purchased ‘USPS’ Priority Mail for an additional $15.00. And I’m getting UPS notifications. So I log into my UPS account and these guys sent the main package UPS Ground. Paid $15 for quick shipping, they took that money, and sent it ground. The best part - to which really shows the character I’m talking about. I send another email. Telling them I believe there’s been a mistake with shipping and if they could get back to me. I received an email same day saying (Not exact wording - but close) “Yes, I’ve looked into this for you and contacted our carrier for you and after checking it seems that there had been some unexpected delays with the carrier and it seems that’s delayed your package by a couple of days.” (Like what? Lol) They did refund me the $15.00. Fine. But if I cared about the money I won’t have chosen Priority mail to begin with. The rep took ZERO accountability for shipping it UPS Ground instead of USPS Priority. They completely lied to my face. It’s been a week and my package is just leaving Texas today. I was cool and calm from email one. Then I was lectured on “if you want free merch then you need to add it before you purchase” (yes, those are the exact words). Then, after being blamed and ducking a simple acknowledgment of a mistake on their end… I then learn the order already had been shipped out. Shipped using ground. Then, they blame the carrier and take no accountability by intentionally lying to me. So I mean, lol. Love the shirts but what-in-the-heck is going on in customer service? Like I said, it’s like the new rude way of being nice. I’m a simple man. Honesty, is always the best way. And talk is pretty cheap.. I’ve yet to look at the other reviews, I will after this but something tells me their rating hasn’t dropped for not good reason.

Patriot Crew clearly has issues with shipping, inventory management, or both. We ended up canceling our orders (one of which we had paid extra for 2 day shipping) because they have still not even been received by USPS yet. Then to top it off, this morning we received an email from Patriot Crew asking us if our order was delivered as expected. LOL.