B M.
What a breath of fresh air!
What a breath of fresh air! Exceptional customer service is, unfortunately, rare these days. However, this is not the case with the team of Patio Pelican. I placed an order for a daybed, and I accidentally selected a pillow that wasn't the same color. They caught that, called, and emailed to verify. I live in MX and it would have been so disappointing, weeks to return and exporting fees upwards of 42% to send and receive a new item, but they didn't allow this to happen. I totally will continue to support this business and share it with my circle. Here's to hoping the delivery is just as exceptional. Cheers Patio Pelican...you are doing it so right! I hope your business increases 100 fold!
Response from Patio PelicanApr 10, 2025
Thank you so much for your incredibly kind words and support! We're thrilled to hear that our team was able to catch the mismatch in your order before it shipped — we know how important every detail is. It means the world to us that you took the time to share your experience, and we’re so glad we could help make things right before they became a hassle. We’re sending all good vibes for a smooth and seamless delivery — and we’ll be here if you need anything else along the way. Thank you again for choosing Patio Pelican and for spreading the word. Your support truly fuels our mission to deliver top-tier service and beautiful outdoor living. Cheers to many relaxing days ahead on your new daybed and other Blomus items! 🐦🌴 Warmly, The Patio Pelican Team