PatioDepot.comReviews of patiodepot.com

Simply AWFUL! I placed my order on September 6th and now it is September 29th and my items still have not been shipped out but my card was charged immediately. I have phoned twice and online chatted three times with everyone telling me they would get back to me an no one has. I am getting ready to file a complaint with the State Attorney General's office.

I placed an order for an outdoor dining table over labor day weekend. I received 2 confirmation emails, and the charge was accepted on my card. On Tuesday I noticed that there was a reimbursement for our charge on our credit card. I called to find out why this might have happened, and I was told that I had canceled my order. Knowing that I did not cancel my order, I let the rep know and I told them I was still interested in this purchase, but I wanted it at the price I had originally paid for it (great labor day sale price). The rep then told me that there was actually a system error, and that's why my order was canceled. She said she was going to place my order again, and speak with her supervisor to confirm that I could get it at the sale price. She told me that I should receive an email confirming my new purchase. I never received this, nor did I get another charge on my card. I think it's safe to assume that the rep did not replace my order, or at the least she wasn't able to honor the original price I bought it at and didn't let me know. I will not be purchasing (or rather attempting to purchase) from this company again.

I would never recommend anyone order from this company. Information on their website is inaccurate. I ordered a complete patio set that stated it was available and would be delivered within 10 days. 2 weeks went by and nothing- no email, no call, no confirmation, nothing! I had to call customer service, which was terrible! I got the run around about my order and had to chase them to figure out what was going on with my order. Finally after over a month, they sent me an incomplete set. Once again, I called over and over to figure out what was going with my missing coffee table. I was told it was on back order and would be sent out in another month. Radio silence again. Called in again (3 months later into now) only to be told they have no idea when or if ever, it will come in and Patio Depot will just issue a refund now. I would have never ordered a complete matching set, if I had known that not all the pieces would be guaranteed. Worst customer service I've experienced to date and I rarely ever write reviews.

Placed an order for 2 umbrellas. Card was charged. Next day, my card was refunded but was never contacted by Patio Depot. I contacted them and they informed me my order was cancelled because the price was wrong on their website for the umbrella I chose and told me that it would be double the price if I wanted the same umbrella. I went with a different company instead.

I ordered a patio dining set. It was supposed to ship in 3-5 days. When I didn't receive an email telling me it had been shipped after a week had passed, I called them. I didn't speak to anyone. The message said the lines were busy and it took my name and number to call me back. I didn't receive a call by the next day so I called them again. Someone answered. She told me the note said her supervisor had called me earlier that day and left a message telling me the set was out of stock. Guess what, no message when I checked, plus they knew for a week they were out of stock and NEVER told me.

Item I ordered was not in stock and was backordered for a month.... at least that's what they said when I called to inquire why it had not shipped. Their website had stated it would ship within 5 days They never reached out to let me know. I had to call them to find out Requested a cancellation and refund. At least they issued the refund promptly.

Had problems with offset umbrella. Wrote a review and never heard back. Was not a good review of their product,probably did not want hear a complaint. Umbrella never worked right from day one. Sent review. Well never reccomend to anyone to buy from patiodepot.

I purchased an off set patio umbrella and was very disappointed by the quality and workmanship. The slightest breeze and it would spin completely around. Even with the 4 piece stand it still went over and broke. It has a lifetime warranty but you have to pay another $70.00 for shipping. Too bad I hadn't seen it sooner. The same umbrella was being sold locally for $59.00 I paid $200.00 for the umbrella and another $79.00 for the stand thru Patio Depot. Exchanges can only be done on line. Never again!!!