MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

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About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About MicroGenDX

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

CL F.

Sep 4, 2025

Horrible

Horrible, rude billing staff. They incorrectly submitted the test to my provider's old office and then billed me out of pocket for it. When I called to get them to fix it, they told me that the clinic, not the physician, is the provider, and that I was on my own. This is incorrect, but they refuse to correct their billing, even though this provider is still currently in practice elsewhere and her name and ordering information appeared on the order and the bill for the test. I've called three times now to try to clarify the issue. Overall, they are hostile over the phone, and you can't talk to a supervisor. Feels very sketchy, like they are running a scam. I would never use them again, as my feeling is that if you can't get clarification on billing, how can you trust their results? I know the lab and the billing people are not the same, but the overall lack of care and poor attention to detail are red flags for me. This is a newer business and seems destined to fail. There are competitor PCR tests out there, and I'm hoping for a more professional and detail-oriented service experience with one of those. Definitely don't use these guys unless you wish to be sorely disappointed.

Response from MicroGenDXSep 16, 2025

Hello, We are very sorry for any negative experience or inconvenience you encountered. Medical billing is a complicated process, especially when the technology is so new, and insurance carriers insistently search for every opportunity to avoid paying claims. We'd appreciate it if you could reach back out to us so that we can resolve this issue. At present, we are unable to bill out this test because we are missing necessary information. We initially encountered issues because your lab requisition was flagged as possible fraud, which we now know was a misunderstanding. We contacted the clinic using the information that was provided on your requisition, and they told us that they had not authorized the test, and the signing provider was no longer employed at that clinic. At the time you were billed, we had no other information regarding your provider being at a new location. Fortunately, we have since been able to track down your provider at their new office. They have confirmed the test authorization and provided an updated lab requisition. We are now trying to get the remaining insurance information from you or your clinic, but would appreciate if you could call us and provide that information so we can proceed with submitting to your insurance. We take great pride in helping our patients and strive to provide the highest level of service possible, in all departments. You can be assured that all our teams are dedicated to customer success and MicroGenDX will continue to provide advanced NGS testing that surpasses any culture and PCR test for many years to come. Please contact us at your earliest convenience by emailing [email protected] or calling us at 1-855-208-0019. Thank You