Customer
The idea of blowing into a kleenex and…
The idea of blowing into a kleenex and taking a sample from it seems unsanitary and likely is corrupting my test I assume. I touch the kleenex, it gets particles from my hand on it then I am supposed to roll the swab in it. I paid a lot for a test and there is no way I can trust the results with your approach. Why not have people insert it in their nostrils like a covid test? doesnt that work better than a polluted kleenex sample?
Response from MicroGenDXMay 28, 2026
Hi there, thank you for your feedback. We're sorry to hear the collection process was unclear or concerning. To clarify, the SinusKEY collection instructions go through a rigorous internal and external review process and have been validated to consistently produce viable samples. We'd encourage you to call our Customer Service team at 1-855-208-0019 and they'll be happy to walk you through the process and answer any questions. We recognize that the kleenex method seem odd, but our internal validation testing showed that we receive higher bacterial loads from samples collected in this manner compared to typical nasopharyngeal swaps. Consider that most nasal swabs only come in contact with the inside of the nose, while blowing into a tissue can dislodge mucus and bacteria from your sinuses, providing a better sample that's more representaitve of the sinus. Combined with the reduced risk of self-harm when compared to self-collected nasopharyngeal swabs, we have elected to make this the preferred collection method for SinusKEY. As a point of reference, MicroGenDX holds CAP, CLIA, and CLEP certifications, independent regulatory and accreditation validations that ensure our testing meets or exceeds national and industry standards. We take the accuracy and integrity of our testing seriously and are confident in our methods. We encourage you to reach out and we hope we can restore your confidence in the process.