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一ヶ月のつもりで購入しました
一ヶ月のつもりで購入しました 翌月も請求されてしまった 連絡しても返答無しどうすればいいのか
Response from PassversMar 12, 2026
この度はご不便をおかけし、誠に申し訳ございません。 ご購入前にご案内しております通り、製品は定期購読制となっております。解約手続きが行われない場合、自動的に更新される仕組みです。 万が一、意図せず自動更新による請求が発生した場合には、確認が取れ次第すぐに返金対応をいたしますのでご安心ください。

Founded in 2019, Passvers focuses on providing high-quality password unlocking and system repairing products and services. We offer professional and reliable tools to get rid of iOS passcodes, iOS system problems, and more. As a customer-oriented company, by far, we have solved tech problems for 5.9 million users worldwide.
Passvers (passvers.com) has 19 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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一ヶ月のつもりで購入しました 翌月も請求されてしまった 連絡しても返答無しどうすればいいのか
Response from PassversMar 12, 2026
この度はご不便をおかけし、誠に申し訳ございません。 ご購入前にご案内しております通り、製品は定期購読制となっております。解約手続きが行われない場合、自動的に更新される仕組みです。 万が一、意図せず自動更新による請求が発生した場合には、確認が取れ次第すぐに返金対応をいたしますのでご安心ください。
李峻
買錯版本可以免費更換 但是我買錯要求退款卻要我重買新的版本才能退款。然後重買後說我超過30日無法退款
Response from PassversFeb 25, 2026
非常抱歉給您帶來不便。我們理解您的心情,也感謝您提出的意見。 根據退款政策,只有在購買正確的產品後,才可申請因誤購而產生的退款。此做法旨在維護商戶的正當權益,避免部分用戶進行不合理的無理由退款。 另外,每位用戶在符合退款政策的合理規定下,皆可申請退款。請您回覆我們所發出的資訊請求,我們會根據您的相關資訊,盡快聯繫相關部門處理您的需求。
abdullah A.
they dont inform you that the bypass will delete you data until you pay them
Response from PassversOct 16, 2025
We sincerely apologize for the inconvenience caused. According to the official usage policy, the Passvers support team will never modify any customer order information after the purchase is completed. Please contact us via email, and we will check your order status and handle your request promptly.
青山へのへ
1か月のライセンス契約したつもりですが、2回購入になってしまいまいた。 当然、来月したら2回分の更新となりました。 サポートに問い合わせてもvarid mailとなり送信出来ません。 直接メールしても返信が来ません。 対応がとても悪いと思います。
Response from PassversJul 1, 2025
この度はご不快な思いをさせてしまい、誠に申し訳ございません。 ご利用状況を確認し、重複購入やご請求の件について速やかに対応させていただきたく存じます。お手数ですが、確認のためにご登録のメールアドレスをご提供いただけますでしょうか? サポートチームが責任を持って対応いたしますので、どうかご安心ください。 何卒よろしくお願いいたします。
John T.
Product: iphone unlocker. I used this product to unlock my locked ipad. It worked. When I tried to cancel my subscription they refused to cancel my subscription. Its been 3 months and they still refuse. Customer service asks for information and I continue to provide it, and they continue to refuse to cancel my subscription. Their customer service is the worst.
Response from PassversJun 25, 2025
We are sorry that this happened. Regarding the automatic subscription service, you can cancel the service at any time by contacting the customer service department. Could you please provide your email address? We will contact the customer service department to confirm.
Artur B.
Ich habe Passvers iOS in der Hoffnung verwendet, mein IPhone X wiederherzustellen, da es in der Beschreibung vielversprechend klang. Leider hat die versprochene Wiederherstellung nicht funktioniert. Trotz mehrerer Versuche konnte ich meine Daten nicht zurückgewinnen. Zusätzlich war der Kundenservice eine große Enttäuschung. Ich habe mehrmals versucht, Unterstützung zu erhalten, aber es gab keine Reaktion auf meine Anfragen. Es fühlt sich frustrierend an, wenn man auf ein Produkt setzt, das nicht hält, was es verspricht, und der Support nicht erreichbar ist. Insgesamt kann ich vor Passvers iOS nur warnen, denn das Geld seht ihr nie wieder, auch nicht über PayPal Käuferschutz.
Response from PassversFeb 21, 2025
Hallo Artur Balles, Wir bedauern deeply, dass Sie mit Passvers iOS und unserem Kundenservice unzufrieden sind. Die fehlende Funktionsfähigkeit bei der Wiederherstellung Ihrer Daten und die mangelnde Reaktion auf Ihre Anfragen sind nicht das, was wir von uns erwarten. Wir haben Ihr Feedback empfangen und werden es intern untersuchen, um herauszufinden, was schief gegangen ist. Unsere technischen Experten werden die Wiederherstellungsprobleme prüfen, und das Kundenservice - Team wird die Kommunikationslücken verbessern. Wir möchten Ihnen gerne einen vollständigen Erstattungsantrag anbieten, um etwas von dem zu wiedergutmachen, was Sie erlebt haben. Bitte kontaktieren Sie uns unter [[email protected] ], damit wir das so schnell wie möglich regeln können. Vielen Dank, dass Sie uns Ihre Bedenken mitteilen. Wir hoffen, dass wir in Zukunft die Chance bekommen, Ihnen eine bessere Erfahrung zu bieten. Mit freundlichen Grüßen, Passvers
Matthew C.
Received an Ipad that was authenticated locked and no way to communicate with original buyer to release the lock. Tried using this program to see if it can bypass it. It can't. Tried many times unsuccessfully. Reached out to passvers to see if I could get a refund since the program was useless and was unable to do anything for me. Exchanged couple of email initially and then they ignored me after several weeks of no follow up. I do not recommend this program at all. As your device has to be in a certain condition for the program to work also customer service is terrible. If they can't or won't issue a refund on request, then at least send an email saying they won't but I got nothing.
Response from PassversNov 6, 2024
Hello Matthew Chau, I'm very sorry to hear about your encounter. First of all, we have recently upgraded our software to the latest version and fixed some known issues. We want you to make sure you are using the latest version of the software. Secondly, we generally respond to every user's email within 24 hours, so please make sure your email is sent. We can't find your email by your name at the moment. Please reply to the message we are seeking from you on TrustPilot and we will proactively get in touch with you via your email. We apologize for the inconvenience. Warm regards, Passvers
Kevin
Requires the iphone to be jailbroken. Would not refund money when iPhone could not be jailbroken. ------------------------------------ Their response below is a lie. I have been trading emails with their service for 2 weeks in an attempt to get a refund. The software itself says "YOU have to JailBreak the phone - with 3rd party software" this is NOT made clear when the software is purchased. Apparently the iPhone 4s does not have software available to JailBreak it, so I cannot use their software. I have 2 weeks of emails back and forth where they blame me for not reading every page of their website - where - deep down (in various pages) they say "*You have to JailBreak - We Don't*." I attempted to get resolution for 2 weeks before posting this. *************************************************** One example below: Begin forwarded message: From: K Subject: Re: Software doesn't work. Date: August 26, 2024 at 10:20:25 AM EDT To: sup****@fonepaw.com I cannot get into the phone because of the activation lock. I bought your software to get past activation lock. Your software doesn’t works without a jailbreak. I can’t jailbreak it because there is apparently no software available to jailbreak an iPhone 4s. Therefore I cannot give you the information you request. The only solution would be to be able to Jailbreak the iPhone 4S in order to use your software. _____________________ K --- On Aug 25, 2024, at 3:40 AM, su*****@fonepaw.com wrote: Hello, As we have clearly stated on the web that the software requires the user's phone to be jailbroken in order to be used, considering that the current jailbreak tool only supports ios14.5 and cannot support higher ios systems. Are you willing to accept a 50% refund? If so, we will help you to apply to your supervisor. Sincerely, Fonepaw Support
Response from PassversAug 28, 2024
Hello Kyle, We are unable to locate your order information at this time, so please respond to the information we are seeking from you at TrustPilot. Also, our software recognizes most phone models and automatically jailbreaks them, can you please tell us your phone model? We look forward to hearing from you. Warm regards, Passvers