PassportPhotos.comReviews of passportphotos.com

Response from PassportPhotos.comMay 22, 2025

Dear Mep, Thankyou for your feedback. We are deeply sorry to hear of this dissatisfaction. Upon investigation, we cannot see any communication or orders associated with your name. Due to this, we are unable to investigate this further & could mean you used an alternative organisation. Please kindly, contact our support team at [email protected], with your order ID, shipping address and email address used within the application. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comNov 6, 2024

Dear Richard, Thankyou for your feedback, We are deeply sorry to hear you're dissatisfied. Due to the limited information provided, we are unable to locate your order, to thoroughly investigate this matter.  To enable us to assist you further, please contact our support team at [email protected], with your order ID, shipping address and email address used within your order. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comNov 6, 2024

Dear Valentina, Thankyou for your feedback. We are deeply sorry to hear you're dissatisfied. Upon investigation, I am unable to locate your order. Due to this, it may mean you used an alternative organisation. To enable us to assist you further with this matter, please contact our support team at [email protected], with your order ID, shipping address and email address used within the application. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comSep 20, 2024

Dear Amna, Thankyou for your feedback. Please be assured that we take customer service very seriously and strive to respond to all inquiries promptly. It seems there may have been a miscommunication or issue in receiving your emails, and we would like to resolve this as soon as possible. Could you please resend your email to [email protected] with your order details. We will prioritize your case and ensure you receive a resolution promptly. Many thanks, The team at Passport Photos.

Response from PassportPhotos.comJul 29, 2024

Dear Annie, Thank you for your feedback. Our records show that you initially contacted us on 19/07/2024 to inquire about the status of your order. Our team responded, asking you to confirm your details so we could locate your order. On 20/07/2024, you provided your details and mentioned in a second email that you had received your order. If you are facing further issues with your order, please contact our support team at [email protected] with your order ID, email address, and shipping address used during the purchase. We will be happy to assist you further. Many thanks, The team at Passport Photos

Response from PassportPhotos.comJun 24, 2024

Dear John, We appreciate your feedback and the time you took to provide a review. Upon conducting a thorough examination of our system, it has come to our attention that our team had made attempts to communicate with you regarding the need to retake your image. As part of our standard procedure, once an image has been uploaded, it is imperative that you promptly notify us to facilitate additional human verification processes. We acknowledge your communication concerning the non-receipt of the retake image link, which was promptly reissued by our team. Regrettably, due to the absence of confirmation regarding the re-upload of your image, our team was unable to proceed with the necessary verification and subsequent processing. Consequently, we received your request for a full refund, which has been processed by our team. Sincerely, The team at Passport Photos

Response from PassportPhotos.comJun 24, 2024

Dear Fran, We acknowledge receipt of your feedback and offer our sincerest apologies for the inconvenience experienced. Following a comprehensive review, it has come to our attention that your email was inadvertently flagged as spam, resulting in the unfortunate delay in our response. We have since rectified this issue and promptly processed and dispatched your order through our fulfillment team. We deeply regret any inconvenience caused and remain at your disposal for any further assistance. Please feel free to contact our support team at [email protected]. Sincerely, The Passport Photos Team

Response from PassportPhotos.comMar 22, 2024

Hi, hope you're well, Thankyou for taking the time to leave us a review. We really appreciate your positive comments. We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.  Many Thanks, The team at PassportPhotos.com (http://passportphotos.com)