Passages MalibuReviews of passagesmalibu.com

Response from Passages MalibuAug 1, 2023

Thank you for bringing these concerns to our attention. We deeply regret hearing about your negative experience and sincerely apologize if our services did not meet your expectations. Please be assured that our team, including the owners, management, and the medical staff, are committed to providing the highest standard of care and professionalism. We work together to ensure the best possible recovery journey for our clients. The allegation concerning inappropriate behavior among clients and lack of monitoring is serious. We have strict policies in place to maintain a safe, respectful, and conducive environment for treatment. We will investigate these claims immediately. The transportation incident you mentioned is also concerning. We ensure our transport services prioritize the safety and comfort of our clients, and we will review this incident to understand what happened and how we can prevent such situations in the future. Your feedback is critical in helping us continually improve our services. If you're comfortable doing so, we would appreciate further discussion on your experience. Please feel free to reach out to us directly at 866-753-0913. Thank you again for your honesty. We hope to have the opportunity to address these concerns directly with you.

Response from Passages MalibuAug 1, 2023

Hello, Thank you for taking the time to share your experiences and concerns about our center. We are sincerely sorry to hear that your time with us did not live up to your expectations. We strive to provide the best care and support to our clients, and we take any suggestion of falling short in this regard very seriously. Our team, including our nurses, are dedicated professionals committed to assisting clients in their journey towards recovery. The claim regarding medication management is concerning, as we have protocols in place to ensure timely delivery and proper supervision of medication administration. Your feedback will help us in reviewing these procedures to ensure that such issues do not reoccur. The alleged HIPAA violations are a serious matter, and we will investigate this immediately. We maintain strict privacy and confidentiality protocols to protect our clients' information, and any breach is unacceptable. We are also looking into the concerns you've raised about the condition of our facilities, as we aim to provide a comfortable and conducive environment for recovery. We encourage you to reach out to us directly at 866-753-0913 so we can better understand and address your concerns. It is through honest feedback like yours that we can continually assess and improve our services. We appreciate your honesty and look forward to rectifying any issues you may have experienced.