PartyGlowz.comReviews of partyglowz.com

I recently placed an order with Party Glowz for Halloween giveaways. Unfortunately, the original product was unavailable after my purchase. What could have been a disappointing experience became an excellent example of customer service. Diana contacted me promptly, explained the situation, and offered alternative products. When I explained that the initial alternatives didn't meet our needs, she listened, contacted the warehouse team, and located another option much closer to what we originally selected. Throughout the process, Diana was responsive, professional, gracious, and genuinely interested in finding a solution. Our replacement order was processed at no additional cost, with delivery arrangements communicated promptly. Having spent years in hospitality and customer service leadership, I recognize the difference between simply handling a transaction and genuinely caring about the customer experience. Diana and the Party Glowz warehouse team demonstrated the latter. Customers are often quick to share disappointing experiences. I'm equally enthusiastic about recognizing exceptional service. Well done, Diana and Party Glowz! Your efforts are noticed and appreciated! ~ Kara

PartyGlowz was quick to respond to questions I had, quick to ship, and a great product. We ordered 35 light up red cowboy hats for a 40th (ruby red) Anniversary party for the women and the men had a great time wearing them also. So many fun pictures and people that were not with us were loving them and commenting!!

The product I ordered was out of stock, so they emailed me to let me know they were going to send me the upgraded version instead at no additional cost. I had ordered the same item from two other companies, who were both also out of stock but had just emailed to let me know they cancelled my order. It was such a relief to get the email about the upgraded items and to know that I wouldn't have to go searching for a fourth time! I was starting to run into a serious time crunch with the wedding the order was for. It's the little things sometimes and this honestly made my day! We've used Party Glowz many times and they've always been so easy to work with and ship quickly. I should've just ordered from them to begin with! Won't make that mistake again!

Easy shopping experience! Our order came in very fast. Glow sticks are great quality for the price!

We have been buying from partyglowz for sometime now and every time i have placed an order my experience was perfect with them excellent pricing fast shipping good quality products i will keep on ordering.

We loved the Party Hats, they were a big hit at my daughter's wedding! We ordered 60 hats and 2 of them did not work. But the majority worked very well. We had fun dancing with them! Exceptional customer service i got 2 replacement hats delivered to be on time i recommend buying from partyglowz!!!

Found exactly what I needed for our Glow Party! Thanks

Shipment was missing half of the items. Was not able to get either the missing items or a refund, even after months of having to email asking for one or the other to be sent, instead I would just be given a generic reply and then not hear anything.