PartshncReviews of partshnc.com

i was sent a used motor. your review time is 3-5 weeks which is totally unacceptable. i will not be using you ever again

Bought a condenser motor for my Lennox unit. I ordered a motor for a Lennox XP20 system not realizing my system is actually an XPG20 system since it is solar assisted. Returned the motor immediately. They refused to refund or even exchange for the correct motor(has a longer shaft). Their reason for refusal was because the shaft had a set screw impression on it. Buyer beware because they would not even exchange for the correct model. A $1000 mistake. What reputable company doesn't exchange!!!! I would never recommend these folks to anyone.

False advertising pricing by $200

Needed parts for a boiler. They shiped promptly, as I paid for next-day shipping, but it took over a week to get the part, with little help from "customer service". One part was not the one in the picture, which made it the wrong part, so I needed to return it. Customer service was not only not helpful, but they (seemed like only one guy) seemed to want to impede the flow of this procedure, with too many emails, requesting pictures of the item, packaging, acting like this was the first time they ever heard of me or this order (I have been in contact, if ya know what I mean...). So now, I have returned the part, paid for shipping, and contacted HnC to refund me, and they have confirmed with the warehouse that everything is fine with the part. Will they refund my money? Not after telling me they would a week ago, and this is terrible. If I could give a "no-star" review, I would.

Paid an extra $105 for two day shipping, after 3 days the package still did not arrive. I called to get a refund on the extra shipping charge and was told they were not responsible. I canceled my order and went somewhere else. Won’t use this company again.

Wrong part I need assistance returning this product was not compatible to this equipment. We verified model and serial and this part is not the right one. I had to order from somewhere else to get the customer going and now I need to return the incorrect part you sent us

cancelled order due to not having part

Even though the parts diagram indicated the correct part, it is not. Customer service said they would email me an RMA. They did not.