PartshncReviews of partshnc.com

There was an advertised price and then I received an email advising me that there was a computer issue and if I still wanted the item there would be another 78.00 or so charge. I cancelled the order because that is not the way you should be doing business. I will never do business with you again.

I received a motor that was locked up. I don't understand why it was not checked prior to shipping?

Horrible company they lie and won't return calls or emails and won't return my money even though I returned the part in perfect condition. I would not recommend anyone to purchase from you guys.

This is our first purchase through your company and it was NOT a good one. We were in need of a wet end for our boiler pump. Ordering went great. The part showed up and it looked great! We installed it and it was defective (leaking water everywhere from the mechanical seal). I then called back and followed the procedures given to me by your company. A day goes by, I get an email with an attachment that we need to fill out. Filled it out, returned it and waited another 2 days. Mind you we needed a wet end now 7 days ago. I arrive this morning to an email telling us where to send the defective part. NO PREPAID POSTAGE for this defective part that we already paid shipping on to get to us. No "I'm shipping you a new part while we sort out this defective one". No, "How can we make this right by you".... Nothing. This was our first and possibly last interaction with your company. I would suggest looking into the "returning of defective parts" side of your company and the customer service to that effect.

I waited two weeks for them to finally tell me they didn't have the product. Now my client is waiting longer thanks to this company, and yet I have to wait for the refund without knowing if they're going to give me the full amount.

Ordered furnace pump for overnight delivery, (no hot water) been a week and still have no pump or refund with no idea when I will receive either.

I ordered parts for a Mini Split unit I was repairing. The ordering went smooth. However, after issues with shipping I contacted customer service and they were terrible. Rather than even try to help me they argued with me and said they don’t work after 3pm on normal business days. I ordered the parts at 3:20 and the parts shipped the same day at 6. So someone was working…. Understand that if you order from this company it is a foreign entity mascarading as a US company and providing sub par services.

I ordered a part that I didn’t need I tried to return within 30 days was told to request return through email which I was not able to contact with success. Call back and was told since it was over 30 days I would not be able to return part.