PartshncReviews of partshnc.com

Response from PartshncApr 7, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating situations like this can be. After carefully reviewing the order details, we found that the issue with the part was due to it being incorrectly ordered and installed in a unit it was not compatible with. Because of this mismatch, the part was unable to function as intended. Our team provided a detailed explanation of these findings, along with all relevant information, to Cindy Wilson on 04/01/2026 to ensure full transparency. We always aim to support our customers in selecting the correct parts and are happy to assist with compatibility checks before purchase to help avoid situations like this in the future. Your satisfaction is important to us, and we’re here to help whenever needed. Thank you again for your feedback, and we hope you’ll consider giving us another opportunity to assist you in the future.

Response from PartshncMar 5, 2026

Thank you for reaching out and for your order! We sincerely apologize for the delay you experienced. As mentioned in our email sent on the same day of your order, the part you ordered is currently housed in our Massachusetts warehouse. Unfortunately, severe weather in the area caused a temporary delay. We’re happy to inform you that your part has been delivered to you on 03/02/2026. We truly appreciate your patience and understanding, and We’d be delighted to assist you with any future orders and look forward to serving you again!

Response from PartshncMar 5, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration and the delay you experienced. That’s never the experience we want for our customers. The reason we request the model and serial number of your unit is to help avoid any potential defective claims in the future due to compatibility issues. Compressors are a significant investment, and sending the wrong one can create even bigger delays and expenses for everyone involved. Since these units come at a high cost, ensuring compatibility helps protect both you and us from unnecessary losses. We truly value every customer and aim to provide the correct compressors the first time. We hope you might consider giving us another opportunity to serve you better in the future.

Response from PartshncFeb 9, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused. We acknowledge that an incorrect pricing email was sent in error. Shortly after, our team contacted you to clarify that the message was a mistake and that the original price was valid. During that same conversation, we also explained that customer pickup was not available at the warehouse where the item was stocked. Later, you contacted us requesting cancellation after placing an order with another supplier. At that point, the order had already entered the shipping process, which limited our ability to cancel it immediately. Our supervisor reached out promptly to explain the situation and, as a courtesy, we submitted a reroute request at our own expense to have the package returned to us. Once the item is fully received back at our facility, our accounts team will process the appropriate refund as quickly as possible. We truly regret that this experience did not meet your expectations. Your feedback is valuable, and we are actively working to improve communication and internal processes to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.

Response from PartshncFeb 3, 2026

Thank you for placing your order with us and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. Due to severe weather conditions, the carrier experienced delays affecting some shipments, including overnight deliveries. A delivery delay disclaimer has been displayed on our website for the past two weeks to keep customers informed. We understand how frustrating this must have been, especially given the urgency of your repair, and we truly regret the impact it caused. While these delays were beyond our control, we appreciate your understanding and apologize again for the inconvenience.

Response from PartshncJan 26, 2026

Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the frustration you experienced during the return process, and we truly appreciate your patience while the matter was being reviewed. We’d like to confirm that the refund for your returned item has been fully processed. You should see the refunded amount reflected in your original payment method within 24–48 hours, depending on your financial institution. While our inspection and return procedures are in place to ensure fairness and product quality for all customers, we understand that the timeline did not meet your expectations. Your comments have been shared with our team as we continue working to improve communication and efficiency in our returns process. Thank you again for your feedback, and we appreciate the opportunity to resolve this for you.

Response from PartshncJan 17, 2026

Thank you for sharing your feedback. We understand your frustration and would like to clarify our intention. The part you ordered with us was a high-value compressor. As part of our commitment to customer satisfaction, we always verify the model and serial number to ensure the correct fit. After reviewing the details, we found that the compressor initially ordered is not a perfect match for your unit, so we recommended the correct compatible compressor instead. This verification process is important because if an incorrect compressor is installed and becomes defective, the warranty claim would not be approved. Our goal is to protect our customers from unnecessary expenses, frustration, and future issues. As per your request, we also cancelled your order and initiated a full refund. Our goal is not just to make a sale, but to build long-term trust with our customers. We regret that this process felt inconvenient and appreciate your feedback. We wish you the best moving forward.

Response from PartshncNov 6, 2025

We’re sorry to hear about your recent experience and appreciate you taking the time to let us know. The pricing discrepancy you encountered was unintentional, and we’ve already taken corrective action to prevent it from happening again. We value your feedback and would love the chance to earn your trust back in the future.