PartshncReviews of partshnc.com

Response from PartshncJul 25, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced. After reviewing your order, we found that the return request was submitted because the incorrect part was ordered. As outlined in our return policy, when a part is ordered incorrectly, the customer is responsible for the return shipping costs. HVAC replacement parts must always be selected based on the manufacturer's compatibility requirements to ensure the correct fit and safe operation. We truly value your feedback and appreciate your business. We hope you'll consider shopping with us again, and we'd be happy to help verify compatibility before your next purchase.

Response from PartshncJul 25, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience this experience caused. After reviewing your order, we confirmed that Second Day shipping was selected. Our team determined that Ground shipping would still deliver your package within the same two-business-day timeframe, so the order was shipped using that service. We understand your concern regarding the shipping charges, and as a gesture of goodwill, our team has already initiated a refund of the shipping cost difference. We truly appreciate your feedback, as it helps us improve our communication and service. Thank you for your support, and we hope you'll give us another opportunity to provide you with a better experience in the future.

Response from PartshncJul 25, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced with the part. After reviewing our records, we were unable to find any previous communication regarding this issue. We'd be happy to assist you in resolving it. Please contact us at [[email protected]]so our team can review your case and work toward a solution. We truly appreciate your support and hope to have the opportunity to serve you again with a better experience.

Response from PartshncJul 17, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for the frustration and inconvenience you encountered. Our goal is always to provide accurate information and the best possible service to our customers. We regret that we were unable to meet your expectations in this instance and understand your disappointment. We sincerely appreciate your feedback, as it helps us improve our service. Thank you for considering us, and we hope you'll give us another opportunity to serve you better in the future.

Response from PartshncJul 17, 2026

Thank you for taking the time to share your feedback. We're sincerely sorry to hear that you received the wrong part and that your customer service experience was frustrating. Please accept our apologies for the inconvenience. If you received an incorrect part, we'd be happy to make it right. Please reach out to us at [email protected], and our team will be glad to assist you in resolving the issue as quickly as possible. We truly appreciate your business and the opportunity to help. We hope you'll give us another chance to provide you with a better experience in the future.

Response from PartshncJul 8, 2026

We appreciate you taking the time to leave a review. We’re sincerely sorry for the inconvenience caused by receiving the wrong part. Please accept our apologies we’re reviewing our processes to make sure this does not happen again. Thank you for your patience and support. We hope you’ll consider shopping with us again so we can provide the experience you deserve.

Response from PartshncJul 8, 2026

Thank you for taking the time to leave your feedback. We appreciate your support and understand your concern about expedited shipping. After reviewing your order, we can confirm it was placed on 06/27/2026 with Second Business Day Air shipping. In accordance with our business-day shipping policy, your order was given priority, shipped on Monday, 06/29/2026, and delivered on 07/01/2026 as a Second Business Day Air shipment. Thank you again for your business, and we hope to have the pleasure of serving you again soon.

Response from PartshncJul 7, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the shipping costs. After reviewing your order, we found that the part you ordered was a Heat Exchanger Assembly, which is classified as a heavy, oversized item. The carrier advised that it could only be shipped using a specific shipping service to help prevent damage during transit. We want to assure you that we did not require you to proceed with the additional shipping cost we presented the available shipping option provided by the carrier. As requested, we promptly processed your full refund. We truly appreciate your understanding and will work to ensure situations like this are communicated more clearly in the future. Thank you for your support, and we hope you'll consider shopping with us again.