PartshncReviews of partshnc.com

Response from PartshncAug 29, 2026

Thank you for taking the time to share your feedback and for your support. We sincerely apologize for the inconvenience caused. We kindly request that you reach out to us at [email protected] so our team can understand your concerns in detail and work with you toward a resolution. We truly value your business and hope to have the opportunity to provide you with a better experience in the future.

Response from PartshncAug 29, 2026

Thank you for taking the time to share your feedback and for your support. We sincerely apologize for the inconvenience caused. Due to the size and dimensions of the parts, they were classified as heavy-dimensional items, and because multiple quantities were being shipped, additional shipping charges were requested. We would also like to clarify that we never held or charged your money for these additional charges; we only requested your approval before proceeding. As per your request, the order was canceled and a full refund was initiated. We truly value your business and hope to have the opportunity to serve you again with a better experience.

Response from PartshncAug 29, 2026

Thank you for taking the time to share your experience and for giving us your support. We sincerely apologize for the inconvenience and frustration caused by receiving the wrong part and by the communication difficulties that followed. We understand how disappointing it is to have to follow up multiple times when you’re simply looking for a resolution. We take your feedback seriously and will use it to improve our communication and support process. We truly value your business and hope you’ll consider giving us another opportunity to provide you with the service you deserve.

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and disappointment you experienced with our return process. We understand that return policies can sometimes be frustrating, and we're sorry that your experience did not meet your expectations. Your feedback is important to us and helps us evaluate ways to improve our service. We truly appreciate your business and the opportunity to serve you. Thank you again for your feedback.

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. We're sorry to hear that the part you received did not match your expectations and that your experience with our customer support was not as smooth as it should have been. We understand how disappointing this can be. To help us investigate and resolve this for you as quickly as possible, we kindly ask that you send clear pictures of the part you received to [email protected] Once we receive the photos, our team will review them promptly and work toward the best possible resolution. We truly appreciate your patience, your feedback, and your business. Thank you for giving us the opportunity to make this right, and we hope you'll consider shopping with us again.

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. After reviewing your order, we found that the return request was submitted because the drain pan purchased was not the correct dimensions for your HVAC unit. We understand how disappointing this was, especially after having a technician inspect the installation. As requested, we provided the appropriate return address and return instructions in accordance with our return policy. Since the incorrect size was ordered, the return shipping costs are the responsibility of the customer under our policy. We truly appreciate your feedback and your business.

Response from PartshncJul 25, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this situation caused. We have reviewed the order records and confirmed that the refund was initiated on the same day the cancellation request was received. We kindly recommend checking with your payment provider, as the time for the refund to appear can vary depending on their processing times. We would also like to clarify that we do not have the ability to delete customer accounts. Account access and management are controlled by the customer. We truly value every customer and always strive to provide helpful service. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.