Paula J.
I greatly appreciated the…
I greatly appreciated the communication. Unfortunately we used the chat to get pricing for shipping and had asked if we could overnight this part (which apparently was too heavy to do so) and were given pricing to overnight. Then when we placed the order discovered we were unable to deliver the part to the customer in the time they needed it. Again, just helping you to improve your system.
Response from PartshncJun 14, 2026
We are really sorry for the inconvenience caused and truly appreciate you taking the time to share your experience with us. We’re glad to hear you valued the communication, and we also understand your concern regarding the shipping expectations and timing. Your feedback is very helpful, and we will definitely review this internally to improve clarity around shipping options for heavier parts. Thank you again for your support and for helping us improve. We truly appreciate your business and hope to serve you again in the future.