PartsgeeksReviews of partsgeeks.com

good prices but not a customer friendly place as far as policies go and woe unto you if there is a problem.

I have bought several parts through PartsGeek and in general have had good experiences. Notwithstanding, recently I had a much different experience! I purchased an engine part that arrived on-time in a box that looked a little "beaten up" in the sense it had grease marks on it & looked to have been shipped once prior. Upon opening, we immediately noticed the "installation kit" was missing, so we couldn't install the part without locally tracking down (and buying) all hardware needed. MAJOR setback in repair time. More distrurbing, however, was the fact closer examination revealed this part appeared to have been INSTALLED PREVIOUSLY on another vehicle and was shipped to me as "new". (The missing installation kit now made perfect sense.) I guess this could be an honest mistake. I promptly e-mailed PartGeek and the acknowledgement response came two (2) days later (car still down), saying they would get in touch with me . Two (2) days after that came a request for photos of the subject part and shipping box (car still down). Pics were sent almost immediately, and a day later I received another acknowlegement saying they'll get back to me in 24 to 48 hrs (car still down). Five (5) days later PartsGeek finally responded saying they were "contacting the warehouse for a call tag" (prepaid return label) so I could return the part. (Car still down - no refund - no replacement part policy.) In desperation, we order a replacement part from a competitor, and to our delight, it's actually cheaper in price! Now, the waiting game. One whole week goes by with no word whatsoever. Finally, I decide to contest the charge on my credit card and boom! PartsGeek responds to them and I immediately get my return label. The part is return-shipped and I'm still awaiting a refund. The entire timetable will be at least one (1) month for the return and refund credit, IF it goes through. Otherwise, it's back to the credit card contested charge procedure.