PartsgeeksReviews of partsgeeks.com

My first online buying experience with Parts Geek was very disappointing. They would not ship the parts to my mechanics garage location because it was my first online order. They insisted on shipping to my residence which resulted in a weeks delay. Anthony in customer service was rude and impatient. He claimed to be a supervisor and wouldn't allow me to talk to anyone else there. I WOULD NOT RECOMMEND POOR CUSTOMER SERVICE!!!

Their website helps nicely, the parts almost always fit right --- BUT they sell things without the parts need to install and then charge a fortune if you go back and order the installation stuff --- $80 for 6 screws (sold separately, just ask them!)

I ordered and received the wrong part! they told me I have to reorder part, they would send me return label for wrong shipment ... after reading reviews on Bad service with other customers with same issue, I will be contacting my credit card asap to cancel payment! I would definitely not trust this company! unless you are prepared for similar problems? not worth it! pay the extra money to a reputable site!

Ordered 4 shocks for a Nissan Maxima. After debiting my account they only sent 2 shocks and now they refused to send the other 2. They're saying that I took too long to complain. Really..! Within 2 weeks after receiving half of the order I opened a ticket and talked to 3 customer service people. What a scam!! Never again!!!

Worst experience ever this guys have no customer service at all. Won't do service with them ever again

Sent wrong part. when I called the part manufacturer they gave me the correct part #. When I called "customer service" I was on hold for 20 minutes. When the rep finally answered the phone he asked for the original order #. Looking through the only correspondence they sent me I couldn't find an order #. (It turned out to be in the subject line of the email.) Rather than tell me this the guy just hung up. After finding the order # I called back and after another 25 minute wait I got the same rude guy (although he told me it wasn't him) and he proceeded to tell me it was my fault for ordering the wrong part. I ordered the part they had listed for this particular car! I own an a small repair shop and PG parts are often priced lower than places but it just isn't worth the hassle.

This is the worse online shopping experience I ever had. I ordered a tail light for my car, immediately upon delivery, I opened up the box and found it to be completely different than what I ordered. I looked for a phone number to call and report the error but there isn't one clearly marked on the website or email. There were instructions to submit a ticket, it was down all day. Finally, when it was up and running I submitted my complaint. I included a screenshot of the product I ordered from the website and a photo of what came in the box. Please note the box wasn't sealed properly nor included an invoice. I was worried the correct product fell out! In response, the company stated they shipped the right part, and the picture wasn't a representation. I was to read the notes on the side. The pictured tail light was the outer portion of the tail light. They sent me the inner. This company is shady. There are a lot of fine prints. I have lost money because they shipped me the wrong part, and I am paying $20 to send it back. That makes $30 in total for shipping. The least they could have done was to pay for return shipping instead they are pretty defiant and feel that its ethical to falsely advertise to consumers. I am writing to prevent other people from doing business with PartsGeek, please support other businesses. This was a waste of time and money.

I purchased a starter to replace old one that was going bad. I received the starter in a timely fashion. I installed it and the balance of that day it was ok. The next day it started acting like the one I replaced. It would start to turn motor, bind, then continued to turn motor for start. That was why I replaced the old starter. I do not want my wife stranded due to this problem thinking I fixed it. I opened a customer ticket but the car is now going to be questionable when it is used. From what I understand it is going to cost me to ship faulty one back, pay for the trade to be shipped back to me. If you want your issue fixed only once DO NOT get your parts from partsgeek, I am a first time customer and the last time to use them unless they can come up with a cure to this, meaning they pay for all shipping costs and issue replacement starter but I still would not do further business with them. I would not refer anyone to do business with them. Keep your money with a business that cares about its customers. BEWARE!!!!!!!