PartsgeeksReviews of partsgeeks.com

I used to like Parts Geek until last week when I had to deal with customer service. Over the last 7 days I called them 6 times. 3 times I requested a call back which I never received. A 4th time I was promised a manager would call me back that also didn't happen. Finally I talked to a person felt he understood, he said I will receive an email within 48Hrs. That didn't happen either. today i called again and spoke to an person (most likely in India) which I had a hard time to communicate with. He asked me if he could put me briefly on hold, I agreed. After being on hold now for 30 minutes I give up on PartsGeeks and will do my business with other parts supplier like Pelican. Mike Wille

Sent wrong parts. Now they want a picture of the part and box and have me pay for the return and a restocking fee... For being sent the WRONG PARTS???

These guys are the worst. Ordered door hinge kit (passenger and driver side) for my 1997 GMC Sierra. Got them replaced but as soon as I opened and closed the door a few times the bushings just crumbled. Now I have to try and get my money back (good luck) and do the job all over again. DON'T EVER USE PARTSGEEK.

Up date . After contacting Paypal with my complaint, they contacted Partsgeek and they have issued a refund. But I will never buy from them again.

HORRIBLE BUSINESS, VERY BAD SHIPPING SERVICE TOOK THEM 5 DAYS JUST TO SHIP THE ITEM OUT, FIRST AND LAST TIME I EVER ORDER FROM THIS RINKY DINK COMPANY, SAVE YOUR MONEY AND TIME WITH THIS HORRIBLE MERCHANT!!!!!!

The worst experience with any parts store, any! Ordered 7 piece a/c kit. They went through GDP or something and probably had it drop shipped to me. Took 7 days. Got it 2 pieces short. No condenser and an expansion valve. First of all nobody wants to talk to you, they'd rather you tell them the problem so they can put you in an automated support system. That takes 24 to 48 HOURS. You may get a text entitled stepst to take to bla bla bla bla bla. If you don't do this or don't do that you may not get your refund etc. After going through all that we got the rest of the parts a few days later. Now I find a bad suction line. Ordered it. Needless to say I had to wait another 7 days! My customer is not happy. Had to offer to put everything back together without a/c so she could use it, and she's fuming as was I. Ok whoopie the part came in I can evac, charge and get this thing outta here. Open the box, I'm telling you guys I'm literally hoping there is no problems and I'll be darned that when I pulled the part out of the box I was surprised at how they just wrapped the part with some bubble wrap and stuck it in the box, WHAT? NOTHING on either side of the part like cardboard and shrinkwrap for some protection. I unwrapped it, the GDP package had already been opened and I was trying to make out why it looked so different. At first I thought it was the wrong part. I got beside myself and called them right away.. I told them that they had sent me the wrong part. She instructed me about the 24 to 48 HOURS thing. I'm just so pissed, I got to talk to MY customer now. Anyhow I sat the old and new parts side by side to see what was different when it dawned on me that it was in fact the correct part but because of the careless way that it was packaged most probably was why it was so mangled and twisted on one end. It may very well have been a returned part already I believe, as I said it had already been opened. Now I have to repackage this back up, they want photos, get a shipping label, take it to a shipper and pay to send it back to them, get this, if it not repackaged properly, remember how it was sent to me, they won't refund my money, about 75 dollars guys. They claim that if it's damaged coming back to them, mind you it was sent damaged, they will not refund my money. Now I don't know where all these 4 and 5 star reviews are coming from but it sure doesn't sound like the same company I dealt with ok! Today is day 15, I plugged the tubes, wrapped the expansion valve, put everything back together so the lady could drive her hot trk. I ordered a new line I'll have it, hopefully damage free Tuesday guys, just 4 days and what really gets me is it's definitely worth the just 7 dollars more to have it in 4 days with rock. I wouldn't recommend parts geek if my life depended on it.

I purchased a VW part and PartsGeek.com sent me a Toyota part. I sent the wrong part back at my expense! That's not a fair deal. If PartsGeek.com makes the mistake of sending out the wrong part, they should pay for that, not the customer. Last time I'm ordering from them. Let me go to a competitor! Shame on PartsGeek.com!!!

I purchased new ball joints, tie rod ends inner and outer, CV shafts both sides, pitman arm , steering gearbox . all break parts. Had all installed by a professional. Every part purchased from Parts Geeks FAILED within one year. My Dodge Dakota pickup is in the shop right now getting every part that came from Parts Geeks replaced with good parts. When called Parts Geeks about all the junk parts they acted like it was my fault, and did not believe a word I said. Treated me very badly. Parts Geeks is the worst company ever. I learned a very expensive lesson. NEVER BUY FROM PARTS GEEKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!