Rebecca B.
The worst electronics.
I have a brand new Subaru Outback Wilderness. The head unit, that powers all the car's electronics, radio and navigation is faulty. Daily I experience reboot where I lose navigation, cruise control, and safety features. The navigation system is the WORST I have ever used. Despite being marketed as a "wilderness" ready vehicle, the nav system is unable to navigate on known, numbered, dirt, forest service roads. That and it has "glitches" where it tells you to keep left every half mile for 25 miles, or sends you 5 hours out of your way, or is unable to identify freeway onramps that you can see, preferring instead to send you 4 miles down a country road to a distant onramp. I have purchased a stand alone navigation system from Garmin, rather than use the glitchy one that came with car. The head unit has shut itself off for as much as 15 minutes (black screen). In that time you have no access to the radio, navigation, cruise control, or any of the safety features. I have video of these shutdowns. My husband has the same vehicle and it is starting to experience the same problems. This model has already received low ratings for its electronics, so Subaru knows about this problem. Much like other Subaru Outbacks we have owned, unless the problem occurs in the couple of minutes the dealer is willing to spend with your car, Subaru won't even attempt to fix the car or diagnose the problem. That or I need to leave the car with them overnight so they can tell me there is nothing wrong with the vehicle - apparently a way to discourage customers from complaining. My previous Outback, I dealt with several serious electronic issues, that were unfixable until I could bring the vehicle in with the problem occurring. Despite "fixing" the cruise control steering wheel buttons and the rear hatch lock that stuck closed, both problem recurred weeks after I paid to have them fixed. Subaru's current opinion, despite showing them videos of the problems as they occurred is to leave my new, $51K vehicle with them until they can view, with their own eyes the defects. I guess I need to wait until the head unit is recalled. That or become comfortable with leaving my car with the dealer for days on end and hope they have time to actually diagnose the issues. At this point I can't trust ANY of the electronics, even the door locks. I am sorry we ever purchased these vehicles.