Subaru of AmericaReviews of parts.subaru.com

Presently driving a 2024 Crosstrek Limited. Been driving since 1970. With many miles, makes and models of cars and trucks owned and driven. Absolutely satisfied with purchase, operation, mpg, comfort and room. Long road trips are now a joy as new seat design eliminates back, hip and knee pain. Hands down most comfortable seats ever in any car owned. Very surprised what a great riding road trip car it is for a small car. Definitely rides like a larger car perhaps for its weight. Which helps keep it planted and in lane. Mpg on highway is mid to upper 30's moving right along with traffic. Consistent highway mpg in mid to high 30's for a non-hybrid all wheel drive is for me very impressive. City mpg depends upon driving mode and style. Sport mode and a lead foot reaps low 20's. Sport mode is loads of fun. To be sure The Crosstrek 2.5 is not a neck snapper. But for what it is Sport mode will make you smile. The 2.5 has plenty of power to merge or pass on the highway for my driving habits. Driving with mpg in mind, city driving is consistently between 27 - 29 mpg. Once again, in my experience impressive for an awd. Cargo room is adequate for daily chores. Its more than adequate with rear seats folded down. Interior passenger room both front and rear is impressive and comfortable for a car this size. Not a sports car but ride and handling are great especially impressed with cornering ability. Awd and ground clearance will get you home when others are stuck or spun out. Roof height and stand points in rear floor make loading kayaks a breeze. Well thought out car for comfort and utility. Mileage was less than expected till 8k mile mark. After 8,000 miles mpg improved noticeably and has remained in my experience excellent for an awd non- hybrid. The center screen info center is at times PAINFUL! Slow, clunky with glitches mostly upon startup and waiting for "car-play" to connect. But the car itself works so well for us that we can live with poor info center. Rear view camera is very clear and provides good field of vision. Much improved from older Subarus This is our fourth Subaru in the family. 1998 Outback, 2012 Forester, 2014 Outback. We hold onto our cars 10 - 15 years and have not had any major repairs needed on any Subaru. Experience with three different Subaru Dealers have led to negative experiences at all three. Two were so negative we will never do business with those two dealerships again. The third dealership is a hit or miss, good and bad experience. We service exclusively with Subaru Dealerships while cars are in warranty. Once past warranty we use a local honest, knowledgable mechanic. With no major issues as an owner we have no experience dealing with Subaru Corporate. The 2024 Crosstrek replaced a 2010 Rav4. We went back to Subaru as The Toyota required more repairs as it aged than did our Subarus. Nothing flashy or ego scratching but in our experience Subaru is affordable, dependable, safe and has always gotten us home in any weather. I've found Subaru's all wheel drive just as capable in snow as any 4wd I've owned. We've been very happy with all owned Subarus. The 2024 Crosstrek has 13,000 miles, the 2012 Forester is closing in on 200,000 miles. The 1998 Outback is as far as I know still in the road after having been sold. The 2014 Outback was passed down to a family member. Only complaint the 2014 Outback seats were very uncomfortable on long road trips. It also used oil between oil changes. Headlight bulbs on 2012 Forester and 2014 Outback were replaced much earlier than expected. Assume they were defective. Definitely inferior bulbs stacked against every other car or truck previously owned. We presently also own a 2020 Rav4 Hybrid. The non-hybrid Crosstrek is not far off the mpg of the Rav4 hybrid on highway road trips. But the Rav4 Hybrid is definitely much better in mpg's in city driving. All told we've had good luck and experiences with Subarus and consider them a good value, safe, dependable vehicle. Exception being Dealership dishonesty experienced. But that's pretty much the business and why Car Dealerships in general have bad names. Its often earned through poor treatment of customers. Sad that bad Dealerships can give a good Manufacturer a bad name.

I purchased my car in 2014. Some years later I had an incident of really bad service. I wrote a review and now the dealership refuses to do any work on my car. They have blacklisted me. I had forgotten as they did this some time back and this morning my battery failed and I had to get a jump start. Thus afternoon I took the car to the dealership. I was told they would provide NO service. The battery was purchased from them 36 months ago and has a pro- rated warranty for 80 months . They told me I would have to go 25 miles to the next dealership. I am disabled and have to use a walker after major back surgery. Driving to that dealership would be a significant hardship for me. Apparently each dealership can make their own rules. I find this behavior disgusting. Apparently if you give a poor review SUBARU CAN REFUSE TO HELP YOU! Sounds like SOUR GRAPES TO ME. SO IF YOU GET bAD service you have to LIE so that SUBARU CHANDLER DOESNT WANT TO KNOW THE TRUTH. Shame on you. By the way Subaru is NOT accredited by BBB and there review scores are low!

I had an incredibly demoralizing experience with both my local Subaru dealership and Subaru of America. As a woman and a minority, I felt disrespected and dismissed throughout the car-buying process. I was told my vehicle had been inspected “that day,” only to later discover that the inspection was actually completed months earlier, according to the paperwork. This misinformation made me feel misled from the beginning. Since the purchase, the vehicle has had several serious issues—including engine stalling, rumbling, and shaking. Despite these problems happening with the original battery and at only 40,000 miles, Subaru has refused to take any responsibility. I contacted the Customer Advocacy line and was told via email today that someone would call me to explain the lack of support. Not only did I never receive a call, but I was also told a voicemail was left—which simply isn’t true. There was no call, no voicemail. Just another example of Subaru’s lack of transparency and accountability. At the dealership, I dealt with a manager named Patrick, who made me feel completely unheard. My concerns were brushed aside, and I was treated like a nuisance rather than a customer. It was difficult to even explain what was going on with my car, as Patrick repeatedly talked over me during the conversation. He also told me he would follow up once he looked into the issue—but just like with Subaru corporate, no call ever came. To make matters worse, my immigrant Korean parents were with me throughout this process, and the way we were treated was noticeably different from how other customers were being helped. Hearing employees laugh or smirk at us behind hidden doors because of their broken English was incredibly painful. The entire experience felt biased and demeaning. This was supposed to be a milestone purchase—something I was proud of. Instead, it left me feeling taken advantage of, unsupported, and disrespected at every level. I will never return to this dealership, and after this experience, I will never buy another Subaru. I strongly urge others—especially women and people of color—to think twice before trusting this company or its so-called “customer care” systems.

DO NOT BUY A SUBARU! Our 2025 car has been in the shop over 4 months of the 6 months of ownership! Well beyond the Magnuson Moss Warranty Act and All States Lemon Laws. Currently writing this review stranded across the country for over 4 months now! 130+ days out of service *(the last dealership had our car for over 3 months claiming to be ‘fixing’ the car). Over 36 MAJOR mechanical and safety defects. 15 repair attempts. Hundreds of pictures and videos as evidence to the malfunctioning. Invoices from 3rd party repair centers showing the mechanical defects. And Subaru does nothing. No calls. No replies to emails. Nothing. Literally broken down and stranded across the country for months in the shop and these scam artists do nothing to help once they get your money of over 50k for these junk cars! And if you post a bad review or comment on social media (Instagram, Facebook, etc.), Subaru will delete your comment and block you so they can scam more people and hide facts and truth! We bought a BRAND NEW 2025 Subaru Outback Wilderness in 2024. In less than 300 miles, the car STARTED LEAKING GAS! Within 1 month of ownership the car began with literally DOZENS of electronics issues, transmission issues, engine issues, and more. The car has left us STRANDED across the country 5 times now as dealerships across the country cannot fix the car because Subaru of America will not authorize the repairs to fix the car in any of its problems. Ask yourself why they would not repair a car that is brand new and pouring out gasoline or the heat and a/c doesn’t work!? Or why not fix the slipping transmission!? The dealerships are as crooked and corrupt as the manufacturer. Forging documents, Falsifying business records, failing to complete repairs and more. These dealerships are so incompetent- they do not even know how to change oil or rotate tires (Formal cases have been open with Attorney Generals in multiple states due to fraud and negligence). We are now again pursuing lemon law as Subaru of America forged documents and paperwork to falsify records so they would not have to buy-back the car… even though it has been in their possession for the last 3+ MONTHS! Take pictures and videos of everything! Print and save your emails! Record all calls (esp) Subaru Customer Advocacy as we have because they are synonymous with forgery and fraud to escape liability. Look up your local state lemon laws to protect yourself. Contact your state attorney general. Call the BBB. Contact the FTC. Contact the NHTSA (National Highway Traffic Safety Administration). Protect yourself from these criminals and avoid these cars and manufacturer at all cost. Empower yourself to be protected and educated. Do your research and notice how many lemon law claims, TSB (trouble service bulletins), manufacturer defects, recalls, mechanical defects, and more are present with these Subaru’s. If you are looking for reviews before buying! READ how many hundreds of reviews are negative about this manufacturer- and AVOID SUBARU AT ALL COSTS!

Junk cars. Junk dealerships. Junk Corporation. I am reaching out to convey my serious concerns and frustrations regarding the ongoing safety problems with my 2025 Subaru Outback Wilderness. It is critical to highlight these issues, as they not only jeopardize my family’s safety but also indicate alarming lapses in quality control and customer service. When I purchased this vehicle, I anticipated quality, reliability, and the esteemed reputation of the Subaru brand. However, within just five months, I have encountered over 36 distinct issues, many of which pose considerable safety threats. To make matters worse, I have been stranded across the country for the last four months while my car remained in the shop for a total of 120 consecutive days. Despite five repair attempts during this time, the core problems with the vehicle remain unaddressed. I have literally had my car in my possession for 1 of 5 months of ownership. Safety Concerns: Several issues I have experienced directly impact vehicle safety and performance. These include: Gas Leaks During Refueling: Fuel leaks from the tank during filling, creating a serious fire hazard. Malfunctions in Key Driver-Assistance Systems: Problems with the Eyesight sensors, Blind Spot Monitoring, Lane Departure Warning, Lane Keep Assist, and Forward Collision Warning have compromised the safety features essential for safe driving. Airbag and Seatbelt Failures: Malfunctions in the airbag system and seatbelt warnings greatly reduce safety during potential accidents. Reverse Automatic Braking System Failures: This safety feature has malfunctioned multiple times, posing dangers while reversing. Sensor Malfunctions: Issues with various sensors, including obstacle detection and the Reverse Camera, have intermittently engaged or failed, further endangering safe operation. Mechanical and Manufacturing Issues: Beyond safety concerns, numerous mechanical defects raise serious alarms about the vehicle's quality: Gas/Fuel Damage to Exterior Panels: The car's exterior has suffered damage due to leaking fuel. Transmission and Differential Problems: Malfunctions in the differentials and transmission have rendered the vehicle unstable and unpredictable on the road. Rattling Noises: I have experienced unsettling rattles, clunks, and knocks during braking, reversing, and turning, indicating potential issues with the suspension, brakes, or chassis. HVAC and Radio Failures: Both the HVAC and sound systems have completely malfunctioned, adversely affecting the driving experience and underscoring poor quality control. Defective Parts: Continued issues with wheel bearings, brake pulsation, and premature tire wear signal deeper problems, such as misalignments or suspension issues. Lack of Support and Customer Service: What has been particularly disappointing is the absence of support from Subaru throughout this ordeal. Having been stranded for over four months, I have received little meaningful assistance from customer service. My attempts to communicate have gone unacknowledged, placing my family in a precarious financial and emotional situation. Furthermore, I have gathered over 600 pages of evidence, including communication logs and repair orders, that validate my claims. Throughout this process, I have faced what I believe to be dishonest and unethical practices from both Subaru and the dealerships. On multiple occasions, I have encountered falsified documentation, fraudulent repair records, and a refusal to address critical safety issues. Both the manufacturer and the dealerships all participate in a charade of creating lies and false narrative to protect their moneys as opposed to the safety of the consumer. This troubling lack of transparency and disregard for customer welfare is unacceptable. My experience with this vehicle has been nothing short of a nightmare. The persistent issues, coupled with Subaru’s inadequate response over the past three months, highlight an urgent need for improvements in both quality control and customer support.

I recently went to the Subaru dealer asking them to fix a known issue with intermittent sounding of the horn. This is a known problem and even has a bulletin stating it to be an intermittent problem. However since it did not occur during the brief test drive at the dealer, Subaru has declined to fix the known problem. My concern is that it will occur when riding near someone who has a weapon and I could end up being shot. There is no reason for me to ask them to fix it unless it was happening, and it should not require that an issue known to happen intermittently must happen while at the dealer. I am very disappointed in Subaru of Americas response to this. Although I have had 3 Subaru's, this will be the last if this is how they treat loyal customers. Let the buyer beware.

I have a brand new Subaru Outback Wilderness. The head unit, that powers all the car's electronics, radio and navigation is faulty. Daily I experience reboot where I lose navigation, cruise control, and safety features. The navigation system is the WORST I have ever used. Despite being marketed as a "wilderness" ready vehicle, the nav system is unable to navigate on known, numbered, dirt, forest service roads. That and it has "glitches" where it tells you to keep left every half mile for 25 miles, or sends you 5 hours out of your way, or is unable to identify freeway onramps that you can see, preferring instead to send you 4 miles down a country road to a distant onramp. I have purchased a stand alone navigation system from Garmin, rather than use the glitchy one that came with car. The head unit has shut itself off for as much as 15 minutes (black screen). In that time you have no access to the radio, navigation, cruise control, or any of the safety features. I have video of these shutdowns. My husband has the same vehicle and it is starting to experience the same problems. This model has already received low ratings for its electronics, so Subaru knows about this problem. Much like other Subaru Outbacks we have owned, unless the problem occurs in the couple of minutes the dealer is willing to spend with your car, Subaru won't even attempt to fix the car or diagnose the problem. That or I need to leave the car with them overnight so they can tell me there is nothing wrong with the vehicle - apparently a way to discourage customers from complaining. My previous Outback, I dealt with several serious electronic issues, that were unfixable until I could bring the vehicle in with the problem occurring. Despite "fixing" the cruise control steering wheel buttons and the rear hatch lock that stuck closed, both problem recurred weeks after I paid to have them fixed. Subaru's current opinion, despite showing them videos of the problems as they occurred is to leave my new, $51K vehicle with them until they can view, with their own eyes the defects. I guess I need to wait until the head unit is recalled. That or become comfortable with leaving my car with the dealer for days on end and hope they have time to actually diagnose the issues. At this point I can't trust ANY of the electronics, even the door locks. I am sorry we ever purchased these vehicles.