Scott D.
BEWARE- They are out to scam people
BEWARE; This is a SCAM company!! Particula does not back their products! I just received their Go Chess Lite product. They profess to have a 30 day no questions asked policy. However, when I received my board I was concerned because when inspecting it the board seemed rather cheap for a $350 product. So, I immediately contacted them and asked to return it.They said that if you inspect the product, you can not return it! Unbelievable! Run away as fast as you can. Share this with all of your contacts to protect them from being scammed like I was!
Response from Particula TechNov 12, 2025
We’re sorry to hear about your experience and would like to clarify a few important points: Our 30-day money-back policy applies to unopened packages, as clearly stated in our return policy on our website. This is standard practice for electronic products to ensure that returned units remain in new, resellable condition. That said, every GoChess board comes with a full 1-year warranty. If a product exhibits any malfunction or quality issue during that time, we are committed to replacing it at no cost once troubleshooting confirms a fault. To process this correctly, we do need cooperation with our support team during the troubleshooting steps so that we can pinpoint the exact issue and ensure you receive the proper resolution. Please reach out again to https://support.particula-tech.com/hc/en-us/requests/new and complete the short troubleshooting process. if malfunction is confirmed, we’ll gladly replace your board right away. We take customer satisfaction seriously and are always ready to make things right.