Parsley Health | Functional MedicineReviews of parsleyhealth.com

I really had high hopes for this service. It's turning out to be one of my biggest mistakes in my function health & wellness journey. I paid out of pocket for a Complete Care annual membership at the start of this year, following a good call with their sales rep. Unfortunately, the good times ended there. I assumed I would be seeing a doctor. However, the list of 9 available clinicians included only 3 doctors - the rest were Nurse Practitioners and Physicians Assistants. I don't mean to say that they are unqualified, but they are not doctors. You cannot have a consult with anyone - you must choose based entirely on their profile. The doctor I chose was unfortunately not a great experience, didn't feel collaborative, and basically left me feeling really disappointed. So I reached out to Parsley and they kindly redirected me to a Nurse Practitioner that was recommended based on my goals. My one call with my Coach was completely useless. They basically said, wait until I speak with my doctor. While the experience from a collaborative standpoint improved with the NP, I still felt a lack of connection and understanding. My NP kept confusing which state I was living in, had difficulty understanding my supplements (to be fair there are many), and could only silo in on limited focuses. She made some recommendations, and suggested various extra paid tests for me to perform. Here's where I became incensed: the tests that Parsley recommended are through other public services. Like 3x4 Genetics or GI-MAP. I had to pay the retail pricing to Parsley, plus a $100 "admin" fee to Parsley. Basically it's a fee Parsley charges to order the test for me. Additionally, the price I paid to Parsley is retail - one of the above services 'accidentally' sent me an invoice showing that Parsley paid less than retail for the test. Stop there... so Parsley makes commissions from the tests that they ordered for patients. AND charges patients $100 just to order a test. It continues with Full Script. This is a great service I've used to order my supplements. Full Script is clear that store owners can choose to offer patients a full discount on products (up to the maximum of 35% off) *OR* lower the discount and keep the difference as a commission. Guess which one Parsley chose? Surprise: Parsley offers gives their clients a 15% discount. Parsley is a service that clients are already paying a premium for. And on top of that, they are taking commissions and charging fees to clients. Be aware, and beware.

Save your money... They call themselves "Functional Medicine" but are just another doctor office who will do what the insurance company demands e.g. try to force you to do a Mammogram and tell you that you cannot get HRT without one. I had high hopes but ended up wasting money and my menopause symptoms are still here. First, they told me an Ultrasound in place of Mammo was OK, then when I got one and it came out clean, they changed the goal post and suddenly the Mammo was the requirement to get HRT prescription... The PA spends most of your visit typing, sends you for expensive tests, and then tells you "you need to eat less carbs and exercise"... if I had energy to exercise, I would not be in her office asking for help with debilitating menopause symptoms.

While I love Parsley’s mission, the actual service fell far short of their promise. Was a waste of time, energy and money:( Lack of Continuity: I was set up with a Doctor who the company knew was leaving Parsley two weeks after our first appointment to establish care. Unprepared Providers: My second doctor didn't realize we had met before and spent our limited 30-minute session reading the very labs she ordered for me during our first session for the first time in front of me. When we ended I had tons of unasked questions because she spent the whole call familiarizing her self with my labs, looking up things she didn’t know off hand, etc. Ended call more confused and concerned. Wish she came prepared with her understanding of my labs and a plan for me. Operational Failures: Glitchy website sent wrong meeting reminders; lab order errors forced me to take additional time off work for a second trip to the lab. Poor Value: For the price of membership, I expected a personal, quality experience. I felt like just another number in a disorganized system.

I entered my information to set up an account in February 2024 and was considering signing up for their services. As far as I could tell, I never agreed to pay anything and did not enter a credit card. After looking at Parsley Health and a couple of other options, I went with Allara Health and never thought about Parsley again. Fast forward to late August 2024 when I get a call from one of Parsley's sales reps about signing up. After talking to her I thought it might be the right fit and made an appointment with a doctor for the end of October. On October 1, I received a bill for $700, seven months of $100 charges! Not once in those seven months did I get a bill, a notification, anything! When I messaged them, they basically said "too bad" and that I should "contact my insurance." I would have shut down my account in March had I realized I was being charged every month. Between the poor billing experience and the abysmal customer service, I am canceling my service immediately and have filed a complaint with the BBB.